Originally Posted by
revelations
When this shit was going down back in early 2015, he refused to do what was necessary that involved direct action. Naming and shaming the dealer was one of many options that was available to him - but he refused to out the dealer - nor any of the other direct steps that were recommended by others.
Unfortunately, the entire debacle is an example of what NOT to do if this type of situation happens. OP is out around 50,000$ because of this and his lack of action. There have been many threads in the past 5-10 years where owners HAVE outed the dealer for shit products (and, other direct confrontational-type action) and HAVE gotten results.
In all honesty man, it was an extremely complicated/difficult situation.
In the first half of ownership, I kinda had time to take it to the dealer, try to work with GM, the GM engineer, and the dealer to try and get it fixed. And I seriously thought they would over time get it fixed. Towards the second half of the time I owned it, shit was just falling apart everywhere with the vehicle, the dealers were making new issues, damaging the vehicle, at the same time winter was starting (and the vehicle issues were interfering with me being able to work), and at the same time the sky was falling with the economy going in to recession so I was balancing running a business and dealing with the piece of sh*t Escalade at the same time...
I do a lot of driving during the day and winter started, and with the CTS-V on summer/track tires, with the brakes fucked on the Escalade, and with the amount of money I was wasting on renting cars (at this point GM Canada advised the dealer to stop providing me a loaner), I had to change something, so that's why I just dumped both vehicles after I called a bunch of lawyers. The lawyers all sounded excited, until they found out it was a new vehicle and I was dealing directly with GM Canada, at which point they wouldn't want to get involved (it was weird). They actually advised me my best bet would be to continue working with GM Canada and they would ultimately fix the issues (despite me trying to work with them for around 11 months). One said if it was a used vehicle, and I was going against a local dealership, they would be interested, but that wasn't the case as it was new, and I was dealing directly with GM Canada.
I spoke to someone in insurance that told me that if I was aware of the braking issues, then technically my insurance may be void if I was driving the vehicle. With GM Canada's repeated response being "The issues are due to your application of use of the vehicle, and if you sold the vehicle, or traded it in, the new owners and/or drivers wouldn't experience the same issues", I saw this as an out for me to safely get rid of the vehicle, as GM Canada advised it was safe to do so. I recorded the Director of Customer Service at GM Canada saying this multiple times, just to protect my ass.
I needed to move on with my life, I needed a vehicle that worked that I could drive in the winter, and I was sick and tired of all the phone calls, dealership visits, and bullshit I had to deal with for 11 months. I also needed to focus the majority of my attention on my business, as I had customers that were going out of business and wanting to re-negotiate contracts. So I needed to move on.
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