Originally Posted by
RX_EVOLV
You will get an invoice from them. Don't you worry! But like e31 said, it might not be immediate.
I don't understand why some of you guys are complaining about the cost of the Brokerage Fee relative to the Duty/taxes charges. The Brokerage Fee is a flat fee charged by the shipping company to represent you in clearing the import at the border on your behalf, while the duty fee is what the govn't collects depending on your import value X duty rate for your item class + GST. They are completely independent.
Sometimes you might get 'lucky' that the item you are importing is duty-free (0%), but it still needs to be declared and cleared.
It's like ordering take out where the delivery fee is a flat rate regardless of how big or small your order is, which is the norm. If you want to pay $6 delivery fee for a $6 bubble tea order, that's on you.
That said, I hate the brokerage fee and hate the bond fee even more. I've spent MANY hours fighting with Fedex/UPS/DHL on those fee for personal and work and those calls sucked every time.
Good luck OP. At the very least, do not pay the fee until they at least give you a detail breakdown.