Quantcast
Comcast fires employee caught sleeping on camera - Beyond.ca - Car Forums
Results 1 to 11 of 11

Thread: Comcast fires employee caught sleeping on camera

  1. #1
    Join Date
    Nov 2002
    Location
    Not Aspen
    My Ride
    Two from Freemont
    Posts
    9,807
    Rep Power
    45

    Default Comcast fires employee caught sleeping on camera

    http://money.cnn.com/2006/06/27/news...reut/index.htm


    More than 300,000 people have viewed video of slumbering worker on video site YouTube.com.
    June 27 2006: 7:34 AM EDT

    NEW YORK (Reuters) -- Cable operator Comcast said Monday it fired an employee who was caught on camera sleeping on a customer's couch after the video clip was shared all over the Web.

    The Comcast (Charts) technician was at customer Brian Finkelstein's home when he fell asleep after spending an hour on the phone waiting for his own company's customer service, the Comcast subscriber said.
    Video More video
    A viral video calls attention to subpar customer service. CNN's Andy Serwer is 'Minding Your Business'. (June 26)
    Play video

    Finkelstein filmed the operative sleeping, edited and set the video to the Eels pop song "I Need Some Sleep," and shared the 58-second footage on popular online video site YouTube.com.

    Titled "A Comcast Technician Sleeping On My Couch," more than 300,000 people have viewed the video since it was posted last Tuesday.

    The video is also interspersed with captions complaining about Comcast's customer service.

    Comcast said it has fired the employee and apologized to Finkelstein, of Washington, D.C., for the "unsatisfactory customer experience."

    "We obviously do not condone what was represented in the video," the cable operator, which has more than 21 million subscribers in the United States, said in a statement.

    The video: http://www.youtube.com/watch?v=CvVp7b5gzqU

  2. #2
    Join Date
    Jan 2004
    Location
    Calgary, Alberta
    My Ride
    Bicycle
    Posts
    9,269
    Rep Power
    49

    Default

    I think both service manager and the guy should be fired. Guy was being unprofesisonal and service manager didn't anticipate demand, making their tech wait whole hour on phone.

  3. #3
    Join Date
    Oct 2005
    Location
    bleederofOIL
    My Ride
    FOR SALE: 02EP3
    Posts
    456
    Rep Power
    0

    Default

    what a lose

  4. #4
    Join Date
    Feb 2004
    Location
    Calgary
    Posts
    3,707
    Rep Power
    24

    Default

    lol how could that tech fall asleep while at someones house?

  5. #5
    Join Date
    Jul 2005
    Location
    Calgary
    My Ride
    Integra Type R
    Posts
    171
    Rep Power
    0

    Default

    BAHAHAHAHA
    wh...?

  6. #6
    Join Date
    Oct 2003
    Location
    YYC
    Posts
    1,637
    Rep Power
    23

    Default

    Originally posted by GQBalla
    lol how could that tech fall asleep while at someones house?
    The tech fell asleep while waiting on the phone for an hour.

  7. #7
    Join Date
    Nov 2004
    Location
    Calgary
    My Ride
    MB C63
    Posts
    2,521
    Rep Power
    22

    Default

    haa should have fired the other techs n the other side for taking so long

  8. #8
    Join Date
    Apr 2005
    Location
    CALGARY
    Posts
    380
    Rep Power
    19

    Default

    Falling asleep at someone elses house...fixing a Modem....hmmmmmm



  9. #9
    Join Date
    May 2006
    Location
    Calgary
    Posts
    154
    Rep Power
    0

    Default

    ^Read the actual post dumbass.

    I do not think the TECH should be fired, that is just crazy

  10. #10
    Join Date
    Sep 2005
    Location
    calgary, ab
    Posts
    387
    Rep Power
    19

    Default

    Originally posted by djayz
    haa should have fired the other techs n the other side for taking so long
    Fire the management for laying off the call center and trying to outsource it to Bangalore.

  11. #11
    Join Date
    Apr 2006
    Location
    Calgary
    My Ride
    JeepYJ/06VTEC What I Love: 4x4
    Posts
    174
    Rep Power
    0

    Default

    Originally posted by SC2
    ^Read the actual post dumbass.

    I do not think the TECH should be fired, that is just crazy
    and

Similar Threads

  1. Replies: 1
    Latest Threads: 09-26-2005, 08:11 AM
  2. Regulations for Sleeping in a Basement

    By Neil4Speed in forum General
    Replies: 24
    Latest Threads: 07-08-2005, 04:47 PM
  3. California Fires

    By Zephyr in forum General
    Replies: 11
    Latest Threads: 10-26-2003, 08:44 PM
  4. Ever get busted for sleeping at work?

    By Razor in forum General
    Replies: 16
    Latest Threads: 08-06-2003, 05:03 PM
  5. Replies: 42
    Latest Threads: 07-06-2003, 11:52 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •