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Thread: Comcast fires employee caught sleeping on camera

  1. #1
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    Default Comcast fires employee caught sleeping on camera

    http://money.cnn.com/2006/06/27/news...reut/index.htm


    More than 300,000 people have viewed video of slumbering worker on video site YouTube.com.
    June 27 2006: 7:34 AM EDT

    NEW YORK (Reuters) -- Cable operator Comcast said Monday it fired an employee who was caught on camera sleeping on a customer's couch after the video clip was shared all over the Web.

    The Comcast (Charts) technician was at customer Brian Finkelstein's home when he fell asleep after spending an hour on the phone waiting for his own company's customer service, the Comcast subscriber said.
    Video More video
    A viral video calls attention to subpar customer service. CNN's Andy Serwer is 'Minding Your Business'. (June 26)
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    Finkelstein filmed the operative sleeping, edited and set the video to the Eels pop song "I Need Some Sleep," and shared the 58-second footage on popular online video site YouTube.com.

    Titled "A Comcast Technician Sleeping On My Couch," more than 300,000 people have viewed the video since it was posted last Tuesday.

    The video is also interspersed with captions complaining about Comcast's customer service.

    Comcast said it has fired the employee and apologized to Finkelstein, of Washington, D.C., for the "unsatisfactory customer experience."

    "We obviously do not condone what was represented in the video," the cable operator, which has more than 21 million subscribers in the United States, said in a statement.

    The video: http://www.youtube.com/watch?v=CvVp7b5gzqU

  2. #2
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    I think both service manager and the guy should be fired. Guy was being unprofesisonal and service manager didn't anticipate demand, making their tech wait whole hour on phone.

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    what a lose

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    lol how could that tech fall asleep while at someones house?

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    BAHAHAHAHA
    wh...?

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    Originally posted by GQBalla
    lol how could that tech fall asleep while at someones house?
    The tech fell asleep while waiting on the phone for an hour.
    Dear Sriracha Sauce, you're the only thing with a cock on it that I want in my mouth.

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    haa should have fired the other techs n the other side for taking so long

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    Falling asleep at someone elses house...fixing a Modem....hmmmmmm



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    ^Read the actual post dumbass.

    I do not think the TECH should be fired, that is just crazy

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    Originally posted by djayz
    haa should have fired the other techs n the other side for taking so long
    Fire the management for laying off the call center and trying to outsource it to Bangalore.

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    Originally posted by SC2
    ^Read the actual post dumbass.

    I do not think the TECH should be fired, that is just crazy
    and

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