Quantcast
Call centre jobs: people wonder why they r paid so much for just being on the phone - Beyond.ca - Car Forums
Results 1 to 11 of 11

Thread: Call centre jobs: people wonder why they r paid so much for just being on the phone

  1. #1
    Join Date
    Nov 2002
    Location
    Calgary, Alberta
    My Ride
    R6
    Posts
    190
    Rep Power
    0

    Default Call centre jobs: people wonder why they r paid so much for just being on the phone

    Call centre jobs: people wonder why they r paid so much.............for just being on the phone. Take a look:
    ----------------------------------
    Tech Support: "I need you to right-click on the Open Desktop."
    Customer "Ok."
    Tech Support: "Did you get a pop-up menu?"
    Customer: "No."
    Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
    Customer "No."
    Tech Support:: "Ok, sir. Can you tell me what you have done up until this
    point?"
    Customer: "Sure, you told me to write 'click' and I wrote 'click'."
    ----------------------------------
    Customer: "I received the software update you sent, but I am still getting
    the same error message."
    Tech Support:: "Did you install the update?"
    Customer: "No. Oh, am I supposed to install it to get it to work?"
    ----------------------------------
    Customer:: "I'm having trouble installing Microsoft Word."
    Tech Support:: "Tell me what you've done."
    Customer: "I typed 'A:SETUP'."
    Tech Support:: "Ma'am, remove the disk and tell me what it says."
    Customer:: "It says '[PC manufacturer] Restore and Recovery disk'."
    Tech Support:: "Insert the MS Word setup disk."
    Customer:: "What?"
    Tech Support: "Did you buy MS word?"
    Customer: "No..."

    ----------------------------------

    Customer:: "Do I need a computer to use your software?"
    Tech Support:: ?!%#$

    ----------------------------------

    Tech Support:: "Ok, in the bottom left hand side of the screen, can you
    see
    the 'OK' button displayed?"
    Customer: "Wow. How can you see my screen from there?"

    ----------------------------------

    Tech Support:: "What type of computer do you have?"
    Customer:: "A white one."

    ----------------------------------

    Tech Support:: "Type 'A:' at the prompt."
    Customer:: "How do you spell that?"

    ----------------------------------

    Tech Support: "Is your computer on a separate telephone line?"
    Customer: "No." (clicks the button to log on to our service)
    Tech Support:: "Well then we can't-"
    Customer:: "It says 'no dial tone'."
    Tech Support: "That's because you're on the line with me right now. You
    need to-"
    Customer:: "No, that's not it. It does this all the time. I just have to
    try
    a few times, and it will let me through."
    Tech Support:: "No, ma'am. It's not even trying to dial right now because
    you're on the phone with me."
    Customer: "It must be busy. I'll try again later."

    ----------------------------------

    Tech Support: "What's on your screen right now?"
    Customer: "A stuffed animal that my boyfriend got me at the grocery
    store."

    ----------------------------------

    Tech Support:: "What operating system are you running?"
    Customer: "Pentium."

    ----------------------------------

    Customer: "My computer's telling me I performed an illegal abortion."

    ----------------------------------

    Customer: "I have Microsoft Exploder."

    ----------------------------------

    Customer: "How do I print my voicemail?"

    ----------------------------------

    Customer: "You've got to fix my computer. I urgently need to print
    document,
    but the computer won't boot properly."
    Tech Support: "What does it say?"
    Customer: "Something about an error and non-system disk."
    Tech Support: "Look at your machine. Is there a floppy inside?"
    Customer: "No, but there's a sticker saying there's an Intel inside."

    ----------------------------------

    Tech Support: "Just call us back if there's a problem. We're open 24
    hours."
    Customer: "Is that Eastern time?"

    ----------------------------------

    Tech Support:: "What does the screen say now?"
    Customer: "It says, 'Hit ENTER when ready'."
    Tech Support:: "Well?"
    Customer: "How do I know when it's ready?"

    ----------------------------------
    A plain computer illeterate guy rings tech support to report that his
    computer is faulty.

    Tech: What's the problem?
    User: There is smoke coming out of the power supply.
    Tech: You'll need a new power supply.
    User: No, I don't! I just need to change the startup files.
    Tech: Sir, the power supply is faulty. You'll need to replace it.
    User: No way! Someone told me that I just needed to change the startup
    and
    it will fix the problem! All I need is for you to tell me the command.
    10
    minutes later, the User is still adamant that he is right. The tech is
    frustrated and fed up.
    Tech: Sorry, Sir. We don't normally tell our customers this, but there
    is
    an
    undocumented DOS command that will fix the problem.
    User: I knew it!
    Tech: Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS.
    Let
    me know how it goes.

    10 minutes later.
    User: It didn't work. The power supply is still smoking.
    Tech: Well, what version of DOS are you using?
    User: MS-DOS 6.22.
    Tech: That's your problem there. That version of DOS didn't come with
    NOSMOKE. Contact Microsoft and ask them for a patch that will give you
    the
    file. Let me know how it goes.

    1 hour later.
    User: I need a new power supply.
    Tech: How did you come to that conclusion?
    User: Well, I rang Microsoft and told him about what you said, and he
    started asking questions about the make of power supply.
    Tech: Then what did he say?
    User: He told me that my power supply isn't compatible with NOSMOKE.

  2. #2
    Join Date
    Feb 2003
    Location
    DT 780
    My Ride
    LEXUS LX470
    Posts
    909
    Rep Power
    9

    Default

    thats a funny avatar...

  3. #3
    Join Date
    May 2002
    Posts
    451
    Rep Power
    0

    Default Re: Call centre jobs: people wonder why they r paid so much for just being on the phone

    Originally posted by Desi_m3
    ----------------------------------

    Customer:: "Do I need a computer to use your software?"
    Tech Support:: ?!%#$

    ----------------------------------
    I must laughed out loud for 5 minutes after reading that, everyone came to my desk wondering what hell i was doing.

  4. #4
    Join Date
    Jun 2002
    Location
    Back in Calgary! WOOT
    My Ride
    GD + GR WRB
    Posts
    2,659
    Rep Power
    12

    Default

    heh.. Whenever I call Tech support guys they always say something about how nice it is to talk to someone "who knows how to even turn on a computer!"


    I don't envy that job, I have a hard time deciphering what the hell people are talking about when they call with problems.. I almost always end up saying "fuck it.. go buy a case of beer, and I'll be there in 20 minutes!"
    Bought not built!

  5. #5
    Join Date
    Jul 2002
    Location
    calgary
    My Ride
    06 RX8 SE
    Posts
    1,182
    Rep Power
    11

    Default Re: Call centre jobs: people wonder why they r paid so much for just being on the phone

    Originally posted by Desi_m3


    ----------------------------------

    Tech Support:: "What does the screen say now?"
    Customer: "It says, 'Hit ENTER when ready'."
    Tech Support:: "Well?"
    Customer: "How do I know when it's ready?"

    ----------------------------------
    [/B]

    hahah this one is good

  6. #6
    Join Date
    May 2002
    Location
    Calgary
    My Ride
    99 Civic
    Posts
    408
    Rep Power
    0

    Default

    hahahahahahaha thats awsome.
    Good post, thats some funny stuff man.
    ......

  7. #7
    ecstasy_civic's Avatar
    ecstasy_civic is offline MMA guru, but still rage2's bitch
    Join Date
    Aug 2002
    Location
    calgary
    My Ride
    08 Si
    Posts
    2,411
    Rep Power
    11

    Default

    thtas all classic, im gonna put it up in my dads office lol

  8. #8
    Join Date
    Oct 2002
    Location
    Edmonton
    Posts
    191
    Rep Power
    0

    Default

    funny shiet right there

  9. #9
    Join Date
    Feb 2003
    Location
    Calgary
    My Ride
    my bike
    Posts
    731
    Rep Power
    9

    Default

    ha, that's nothing compared to the stories i hear on a daily basis...

  10. #10
    Join Date
    May 2002
    Location
    Calgary, Alberta
    My Ride
    (maah raahde)
    Posts
    5,808
    Rep Power
    23

    Default

    Sure, YOU guys are laughing, but I've had similar conversations with people who call in at the IT help desk I work at. What I find amusing is people who call and say:

    "My internet is working. Something's wrong with your system."

    I once did troubleshooting over the phone with someone for over a 1/2 hour before figuring out she was on a Mac. Once I figured out it was a Mac, I solved her problem in about 3 minutes.

    One time I had to actually put someone on hold so that I could yell out in frustration because they were being so difficult. Then after the problem was resolved, I slammed the phone down and started swearing my head off, even though there were other people there! Hahaha! Fortunately, my boss found it amusing

    Oftentimes I get someone with a problem that's easily solvable, so as I'm trying to walk them through all the menus and options, they suddenly act like they know what they're doing: "No, no, that's not what the problem is."


  11. #11
    Join Date
    Sep 2002
    Location
    Calgary
    Posts
    729
    Rep Power
    9

    Default

    Hahahah funny but like someone else said, thats NOTHING compared to what I hear on a daily basis.

Similar Threads

  1. Talisman Centre

    By max_boost in forum General
    Replies: 12
    Latest Threads: 06-16-2003, 02:59 PM
  2. Whats the most you ever paid for speeding?

    By SilverRex in forum General Car/Bike Talk
    Replies: 46
    Latest Threads: 02-07-2003, 02:54 AM
  3. They can try all they want...

    By Davan in forum Cars, Bikes, Machines
    Replies: 18
    Latest Threads: 11-11-2002, 11:55 AM
  4. when they shaev mouldings what do they do???

    By Redlyne_mr2 in forum Performance Modifications
    Replies: 3
    Latest Threads: 08-07-2002, 01:34 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •