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Thread: Call centre jobs: people wonder why they r paid so much for just being on the phone

  1. #1
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    Default Call centre jobs: people wonder why they r paid so much for just being on the phone

    Call centre jobs: people wonder why they r paid so much.............for just being on the phone. Take a look:
    ----------------------------------
    Tech Support: "I need you to right-click on the Open Desktop."
    Customer "Ok."
    Tech Support: "Did you get a pop-up menu?"
    Customer: "No."
    Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
    Customer "No."
    Tech Support:: "Ok, sir. Can you tell me what you have done up until this
    point?"
    Customer: "Sure, you told me to write 'click' and I wrote 'click'."
    ----------------------------------
    Customer: "I received the software update you sent, but I am still getting
    the same error message."
    Tech Support:: "Did you install the update?"
    Customer: "No. Oh, am I supposed to install it to get it to work?"
    ----------------------------------
    Customer:: "I'm having trouble installing Microsoft Word."
    Tech Support:: "Tell me what you've done."
    Customer: "I typed 'A:SETUP'."
    Tech Support:: "Ma'am, remove the disk and tell me what it says."
    Customer:: "It says '[PC manufacturer] Restore and Recovery disk'."
    Tech Support:: "Insert the MS Word setup disk."
    Customer:: "What?"
    Tech Support: "Did you buy MS word?"
    Customer: "No..."

    ----------------------------------

    Customer:: "Do I need a computer to use your software?"
    Tech Support:: ?!%#$

    ----------------------------------

    Tech Support:: "Ok, in the bottom left hand side of the screen, can you
    see
    the 'OK' button displayed?"
    Customer: "Wow. How can you see my screen from there?"

    ----------------------------------

    Tech Support:: "What type of computer do you have?"
    Customer:: "A white one."

    ----------------------------------

    Tech Support:: "Type 'A:' at the prompt."
    Customer:: "How do you spell that?"

    ----------------------------------

    Tech Support: "Is your computer on a separate telephone line?"
    Customer: "No." (clicks the button to log on to our service)
    Tech Support:: "Well then we can't-"
    Customer:: "It says 'no dial tone'."
    Tech Support: "That's because you're on the line with me right now. You
    need to-"
    Customer:: "No, that's not it. It does this all the time. I just have to
    try
    a few times, and it will let me through."
    Tech Support:: "No, ma'am. It's not even trying to dial right now because
    you're on the phone with me."
    Customer: "It must be busy. I'll try again later."

    ----------------------------------

    Tech Support: "What's on your screen right now?"
    Customer: "A stuffed animal that my boyfriend got me at the grocery
    store."

    ----------------------------------

    Tech Support:: "What operating system are you running?"
    Customer: "Pentium."

    ----------------------------------

    Customer: "My computer's telling me I performed an illegal abortion."

    ----------------------------------

    Customer: "I have Microsoft Exploder."

    ----------------------------------

    Customer: "How do I print my voicemail?"

    ----------------------------------

    Customer: "You've got to fix my computer. I urgently need to print
    document,
    but the computer won't boot properly."
    Tech Support: "What does it say?"
    Customer: "Something about an error and non-system disk."
    Tech Support: "Look at your machine. Is there a floppy inside?"
    Customer: "No, but there's a sticker saying there's an Intel inside."

    ----------------------------------

    Tech Support: "Just call us back if there's a problem. We're open 24
    hours."
    Customer: "Is that Eastern time?"

    ----------------------------------

    Tech Support:: "What does the screen say now?"
    Customer: "It says, 'Hit ENTER when ready'."
    Tech Support:: "Well?"
    Customer: "How do I know when it's ready?"

    ----------------------------------
    A plain computer illeterate guy rings tech support to report that his
    computer is faulty.

    Tech: What's the problem?
    User: There is smoke coming out of the power supply.
    Tech: You'll need a new power supply.
    User: No, I don't! I just need to change the startup files.
    Tech: Sir, the power supply is faulty. You'll need to replace it.
    User: No way! Someone told me that I just needed to change the startup
    and
    it will fix the problem! All I need is for you to tell me the command.
    10
    minutes later, the User is still adamant that he is right. The tech is
    frustrated and fed up.
    Tech: Sorry, Sir. We don't normally tell our customers this, but there
    is
    an
    undocumented DOS command that will fix the problem.
    User: I knew it!
    Tech: Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS.
    Let
    me know how it goes.

    10 minutes later.
    User: It didn't work. The power supply is still smoking.
    Tech: Well, what version of DOS are you using?
    User: MS-DOS 6.22.
    Tech: That's your problem there. That version of DOS didn't come with
    NOSMOKE. Contact Microsoft and ask them for a patch that will give you
    the
    file. Let me know how it goes.

    1 hour later.
    User: I need a new power supply.
    Tech: How did you come to that conclusion?
    User: Well, I rang Microsoft and told him about what you said, and he
    started asking questions about the make of power supply.
    Tech: Then what did he say?
    User: He told me that my power supply isn't compatible with NOSMOKE.

  2. #2
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    Default

    thats a funny avatar...

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    Default Re: Call centre jobs: people wonder why they r paid so much for just being on the phone

    Originally posted by Desi_m3
    ----------------------------------

    Customer:: "Do I need a computer to use your software?"
    Tech Support:: ?!%#$

    ----------------------------------
    I must laughed out loud for 5 minutes after reading that, everyone came to my desk wondering what hell i was doing.

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    heh.. Whenever I call Tech support guys they always say something about how nice it is to talk to someone "who knows how to even turn on a computer!"


    I don't envy that job, I have a hard time deciphering what the hell people are talking about when they call with problems.. I almost always end up saying "fuck it.. go buy a case of beer, and I'll be there in 20 minutes!"
    Bought not built!

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    Default Re: Call centre jobs: people wonder why they r paid so much for just being on the phone

    Originally posted by Desi_m3


    ----------------------------------

    Tech Support:: "What does the screen say now?"
    Customer: "It says, 'Hit ENTER when ready'."
    Tech Support:: "Well?"
    Customer: "How do I know when it's ready?"

    ----------------------------------
    [/B]

    hahah this one is good

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    hahahahahahaha thats awsome.
    Good post, thats some funny stuff man.
    ......

  7. #7
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    thtas all classic, im gonna put it up in my dads office lol

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    funny shiet right there

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    ha, that's nothing compared to the stories i hear on a daily basis...

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    Sure, YOU guys are laughing, but I've had similar conversations with people who call in at the IT help desk I work at. What I find amusing is people who call and say:

    "My internet is working. Something's wrong with your system."

    I once did troubleshooting over the phone with someone for over a 1/2 hour before figuring out she was on a Mac. Once I figured out it was a Mac, I solved her problem in about 3 minutes.

    One time I had to actually put someone on hold so that I could yell out in frustration because they were being so difficult. Then after the problem was resolved, I slammed the phone down and started swearing my head off, even though there were other people there! Hahaha! Fortunately, my boss found it amusing

    Oftentimes I get someone with a problem that's easily solvable, so as I'm trying to walk them through all the menus and options, they suddenly act like they know what they're doing: "No, no, that's not what the problem is."


  11. #11
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    Hahahah funny but like someone else said, thats NOTHING compared to what I hear on a daily basis.

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