I Ordered and paid for a spoiler off a U.S. website/store www.howellautomotive.com I placed my order on December 6 2006 and i didn't get my part or any updates, or even a reply to any of the 20 emails i sent. I called a few times and they keep saying "we placed the order from AVS.. it's on the way" they tell me this once a month when i call.
Finally i called them a couple weeks ago and asked for a refund since my car is now up for sale and besides, the product STILL hasn't been sent out to howell automotive. Now he's telling me the parts are currently being made and they should expect them on their side by the end of the month. I told him i don't need it anymore and i want a refund. He just asked me for my name and said he would take care of it then hung up on me. That was 2 weeks ago.. I emailed them again last week. still no refund..
I used my Visa to buy the part. What can i do to get my money back?