On your recent visit to BestBuy.ca you placed an order (XXXXXXXX) for the Harmony 688 Remote. Unfortunately the stock we received from the manufacturer was damaged and the product has since been discontinued.
We would like to offer you a comparable substitute. We have the Logitech Harmony 550 Universal Remote, a newer model that has the same features as the 688 as well as a few extras (Media Centre Capability, PVR Ready, larger LCD Screen and more).
For your own convenience, we will automatically change your order, with no extra charges, to this particular model. If you do not want to receive this unit as a replacement, just go to our website within the next 24 hours and cancel you order.
We at BestBuy.ca would like to apologize for the inconvenience you have experienced and appreciate you taking full advantage of our web store opportunities and are working hard to prevent any similar issues in the future.
We thank you for shopping at BestBuy.ca and hope to serve you again in the near future.
Sincerely,
BestBuy.ca