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Thread: Calgary BMW is a f*** joke.

  1. #1
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    Default Calgary BMW is a f*** joke.

    So, I was supposed to pickup my '04 X5 last Saturday (2th). When I signed the papers over 3 weeks ago, I pointed out some minor things that needed to be done on the vehicle before I pick it up.
    So I go there on Saturday to findout that none of what needed to be was done and the vehicle was not even detailed (eventhough they claimed that the car returned from detailing just yesterday).
    It was filthy inside and out, the wheels had so much break dust on them and dash board and seats still had dust from the vehicle been in the outside lot.
    What's hillarious is the excuse they gave me for not geting done anything. The used car sales manager says that they sell 100+ cars a month and they didn't have time.
    I refused to take deliver of the vehicle and I told him to call me when he has got all the work done and at that time I will decide whether the deal is on or off.
    I have been driving BMWs for the past 7+ years and I have never ever received such bad service from any dealership ever.
    Best is yet to come.....
    I was driving on 52nd on Thursday and I got pulled over by an officer in an unmarked car. When I presented my registration he comes back and tells me that the plate was not registered for this car, but for ab X5. Right then and there I knew what has happened. Idiots at Calgary BMW had switched my registration 3 days ahead of the day I pickup my X5. To my luck I had the bill of sale for the X5 with me, so I was able to prove to the officer that I indeed did buy an X5 and the VIN number matches what is in the registration.
    So that is my experience with Calgary BMW. They are a disgrace to the BMW brand !!

  2. #2
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    I've never had a problem with them ever since I owned a BMW.
    Looks like you were just one of the few.
    Did you at least vent how you felt about everything, so that they can do something else for you.
    Perhaps extended warranty or a year free of oil changes?

  3. #3
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    Well then take a look at this :
    http://www.geocities.com/anticalgarybmw/MSIE/

    Btw, I told them they can't buy me with an oil change or a tank of gas.

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    that happend to me at subaru calgary....
    they went and did the mech. the day of pick...
    and what do you know...it need brakes and 180 hail damage dents!!!
    but they hooked me up with a loaner car for 4 days and they fixed all the dents
    carZ-
    97 red chev cav.-sold-
    90 ef hatch.-sold-
    04 WRX Blue/Gold

  5. #5
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    I love dealing with Calgary BMW, they treat me like a king everytime iam in there.

    "BEYONDS OFFICIAL REALTOR"
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  6. #6
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    wtf? they switch ur registration over for u? how? dont u have to show ur drivers license and insurance

  7. #7
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    When a dealership does it they already have a copy of my DL and insurance papers faxed to them. So they only have to use a little common sense and make it effective the day of the pickup .

  8. #8
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    Wow, when my car came in (I had been waiting for months) my sales guy from GSL called and told me it was there, but since it was a Friday afternoon it wouldn't be ready until Monday because they wanted to detail it. I asked if I could check it out and showed up there at 3pm. When I got there I got the itch real bad so I asked if I could sign the papers and take it home dirty and wash it myself. He told me sure, and tossed me the keys to an STS to go get registration. I come back, sign the papers (the place is closing at 5) and we finish up just after 5. Come out, and the car is fully detailed. Keep in mind this is AFTER the sale was already done, and they didn't even have to do it. Brutal you got jerked around like that. I'd try buy the same thing but somewhere else just on principle.

  9. #9
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    what was the managers name?

  10. #10
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    Dave .... something.

  11. #11
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    Word. I have never had a problem there either. We've bought couple of 3 series, x5 and a 7 series from them over the past years, and never had a problem. We usually deal with the guy called Harry Stamnis, not sure about spelling of his last name.

    But he is like the best guy to deal with over there. He is pretty old though, so I am not sure if he is still working there or not, but if he is, he is the guy you should be dealing with.

  12. #12
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    deleted by user...
    Last edited by IntegraG2; 06-05-2007 at 04:56 PM.

  13. #13
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    ^^ I dont want to get my car detailed by you guys anymore.
    Anyhow, My car is going to you guys this week for an alignment.
    I want only you to drive it.

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    Any stories i have heard from Calgary BMW have either been really good or really bad. I'm not too sure if there would be a differnce in customer service between Calgary BMW and BMW Gallery, considering they are owned by the same guy.

  15. #15
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    for Harry - We've gotten 3 from him

    Originally posted by shakalaka
    Word. I have never had a problem there either. We've bought couple of 3 series, x5 and a 7 series from them over the past years, and never had a problem. We usually deal with the guy called Harry Stamnis, not sure about spelling of his last name.

    But he is like the best guy to deal with over there. He is pretty old though, so I am not sure if he is still working there or not, but if he is, he is the guy you should be dealing with.

  16. #16
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    Kevin Mah at Calgary BMW is by far the best. Everytime I deal with him has been awesome!

    Next time just ask for Kevin. I believe he is the assistant service manager.
    Last edited by interlude; 06-01-2007 at 01:42 PM.

  17. #17
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    Originally posted by nos_efx
    for Harry - We've gotten 3 from him

    Yeah, Harry's a great salesman, a true BMW enthusiast.

  18. #18
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    Originally posted by interlude
    Kevin Mah at Calgary BMW is by far the best. Everytime I deal with him has been awesome!

    Next time just ask for Kevin. I believe he is the Service Manager, or the assistant service manager.
    Kevin is the man, but he is only service. Dave is a shit pipe, he is the only manager Ive had problems with. If you are really steamed you should make your feelings be know to Grant Kiel, the GM of Calgary BMW.

  19. #19
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    Grant's now the GM? He was new car sales manager before wasn't he?

  20. #20
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    Originally posted by 2m0a0x2


    Yeah, Harry's a great salesman, a true BMW enthusiast.
    Deffinately. I remember a while back I ran into him elsewhere other than the shop and he was chillin in his M3 with the top down. The guys' hilarious. It was a while back though, dunno if he still owns that car or not.

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