Quantcast
Pricing Errors - retail industry standards? - Beyond.ca - Car Forums
Page 1 of 2 1 2 LastLast
Results 1 to 20 of 26

Thread: Pricing Errors - retail industry standards?

  1. #1
    Join Date
    Aug 2006
    Location
    calgary
    Posts
    129
    Rep Power
    0

    Default Pricing Errors - retail industry standards?

    Does anybody know what is standard practice in the retail industry when the displayed price is lower than what they charge at the till?

    Without going into too much detail; I was at Canadian Tire yesterday and bought airsoft equipment, all of which is behind locked glass displays and handled by the sales people. I bought a total of 4 items, and when I got home checked my receipt and noticed something weird about the scanned prices on my receipt. 3 of the 4 items that I bought were about $2-4 higher than what was posted on the store! All these items aren't just stickered with the price like at dollar stores, but with actual SKU's that can't be mistaken.

    So on my lunch break, I went to Canadian Tire's customer service desk and ask the 16 year old girl to investigate. After she concludes that i should be refunded my $4.27 due to pricing error she pages the store manager to authorize the unusually large refund *rolls eyes*. Anyways the store owners' dad (this old guy) hears out the situation and then loses it on me! He says that the computer price is always right and he doesnt know if somebody's been tampering with the prices (indicating me). So after I lose it on him he's even more irrate and tells the girl to refund the money. And then the best part of the it is: he tells me to take my money and never come back to the store, and if he sees me he'll throw me out! Anyways, at the point I am livid. I start going off on how many customers his store has screwed over by the pricing errors and etc. and he starts stuttering and blaming it on incompetent employees, his lack of computer knowledge, department shuffling etc.... all this in front all the customers in line! hahaah ... The young girl that was originally helping me was defending me the whole time and when the old guy was gone was totally apologizine to me.

    Anyways..sorry that was actually pretty detailed...but I have concluded that not only from this one experience, but from what I've seen while waiting in line that Canadian tire has one of the worst customer returns policy/service I've ever seen. Not just the one location too!

  2. #2
    Join Date
    May 2006
    Location
    S.E. (not the drrty south)
    My Ride
    Blandness
    Posts
    7,076
    Rep Power
    26

    Default

    Standard practice is to pay attention to your receipt at the till.

    But yes, they are required to charge you what is on the sticker (as long as it isn't obviously altered), otherwise it's false advertising.

  3. #3
    Join Date
    Aug 2006
    Location
    calgary
    Posts
    129
    Rep Power
    0

    Default

    Originally posted by Tik-Tok
    Standard practice is to pay attention to your receipt at the till.
    Duh. Well regardless of whether or not I checked my receipt at the time had no bearing on me getting the proper refund.

  4. #4
    Join Date
    Aug 2005
    Location
    C
    Posts
    1,039
    Rep Power
    0

    Default

    You should tell us which Crappy Tire so we can avoid it.

  5. #5
    Join Date
    Aug 2006
    Location
    calgary
    Posts
    129
    Rep Power
    0

    Default

    Originally posted by l8braker
    You should tell us which Crappy Tire so we can avoid it.
    How bout all of 'em? In the return line at this other CT i witnessed another customer totally get shafted on a legitimate return. My situation happened at the Southland location
    Last edited by gmoney82; 07-26-2007 at 03:42 PM.

  6. #6
    Join Date
    May 2005
    Location
    Calgary, AB
    My Ride
    955
    Posts
    1,166
    Rep Power
    16

    Default

    I think there were some grocery stores (mabey Sobey's) that would give you 10$ if the till was different than the floor, in order to instill confidence that you're not getting swindled at checkout.

    I actually went to Canadian tire last year and bought a shop vac. It was one of thos 2 day sales, but i was there on a monday, and the weekend price was still on the shelves. When they ran the till through at 149 instead of 99, or something like that, i pointed out what the sign said. One of the department guys checked it, saw that the old price was still out there, and said that he'd have to sell me it at the sale price because the signage hadn't been updated.

  7. #7
    Join Date
    May 2006
    Location
    S.E. (not the drrty south)
    My Ride
    Blandness
    Posts
    7,076
    Rep Power
    26

    Default

    Originally posted by gmoney82


    How bout all of 'em? ... My situation happened at the Southland location
    Yeah, last winter this chick gave me a hard time because I was returning a broken shovel (that lasted 1/2 a sidewalk). Got a really snooty attitude about it, her obviously thinking I was too hard on it, then she put it in the store room and came back "yeah, I guess they do suck, there's 6 others just like it back there"

  8. #8
    Join Date
    Jul 2002
    Location
    .
    Posts
    2,075
    Rep Power
    20

    Default

    google "scanner code of practice"

    Not all stores adhere to it. What the guy said earlier about how stores HAVE to sell it to you at the lower price is wrong, some will not saying it is an error and the price at the till is correct.

  9. #9
    Join Date
    Dec 2003
    Location
    Calgary, Alberta
    My Ride
    "Four f***ing wheels and a seat!"
    Posts
    8
    Rep Power
    0

    Default

    Originally posted by Crymson
    I think there were some grocery stores (mabey Sobey's) that would give you 10$ if the till was different than the floor, in order to instill confidence that you're not getting swindled at checkout.

    I've also seen that sign in other stores (SuperStore)...Isn't that an industry regulation? I hear that if the scanned price is greater than the shelf price, the customer is entitled to have the first item for free (up to a maximum of $10).

  10. #10
    Join Date
    Aug 2006
    Location
    calgary
    Posts
    129
    Rep Power
    0

    Default

    Originally posted by Gainsbarre



    I've also seen that sign in other stores (SuperStore)...Isn't that an industry regulation? I hear that if the scanned price is greater than the shelf price, the customer is entitled to have the first item for free (up to a maximum of $10).
    Yah I thought I heard of something like that. Seeing how I spent 45 min in the store tearin a chunk out of the owner, I was just happy to get my refund. I'm just wonderning about how many other customers got screwed over even worse and didnt even catch it!

  11. #11
    Join Date
    May 2004
    Location
    cgy
    Posts
    595
    Rep Power
    16

    Default

    scanning code of practice only works on non-ticketed items so if it has a price tag on it and it's wrong, scanning code of practice does not apply. you deserve to get the price on the tag, but not the ten dollars


  12. #12
    Join Date
    Jul 2005
    Location
    Calgary
    My Ride
    MK7 R
    Posts
    284
    Rep Power
    0

    Default

    i used to work at london drugs and if we didnt take down the outdated sale price tags and someone buys the product, we had to sell it to them at the sale price. it varies by store i guess?

  13. #13
    Join Date
    Aug 2006
    Location
    calgary
    Posts
    129
    Rep Power
    0

    Default

    Originally posted by dennisaur
    i used to work at london drugs and if we didnt take down the outdated sale price tags and someone buys the product, we had to sell it to them at the sale price. it varies by store i guess?
    probably does. And none of mine were on sale either! They were probably collecting dust if anything. I actually bought 2 different models of laser scopes and kept one. BOTH of the scopes had a higher scanned price! One by $5!

  14. #14
    Join Date
    Jun 2004
    Location
    Calgary, Alberta
    My Ride
    90 DB1, 03 RL1, 07 YK1
    Posts
    2,596
    Rep Power
    18

    Default

    Originally posted by gmoney82


    How bout all of 'em? In the return line at this other CT i witnessed another customer totally get shafted on a legitimate return. My situation happened at the Southland location
    The point is that you pointed out a pricing error. Doesn't matter if the dipshit doesn't know how to use a computer or if the staff is incompetent. Take responsibility and do right instead of blaming it on somebody/something.
    BTW, thanks for the location. I'm in a pissy mood and I think I'll go down there and pick a fight with geezer. What he did wasn't right, especially in retail.

    Calgary is so much like an iphone: iCalgary - There's a bylaw for that.

  15. #15
    Join Date
    Apr 2004
    Location
    no longer in the ghetto
    Posts
    195
    Rep Power
    0

    Default

    when I worked at CT we adhered to the scanning code of practice. Was over 3 years ago though, they may have changed the policy, but when it was instated we were told we had no choice but to follow it. They also get price changes every day from Corp so that would explain why the prices were wrong (they're changed in the computer automatically and then someone has to go around and change all the labels), it's damn hard to keep up with all those label changes. Regardless CT is renowned for it's shitty customer service but no dealer is willing to pay the amount to get good people working there either.
    Success is the ultimate revenge.

  16. #16
    Join Date
    Feb 2003
    Location
    Edmonton
    Posts
    93
    Rep Power
    0

    Default

    Originally posted by Gainsbarre



    I've also seen that sign in other stores (SuperStore)...Isn't that an industry regulation? I hear that if the scanned price is greater than the shelf price, the customer is entitled to have the first item for free (up to a maximum of $10).
    The scanning code of practice is followed by retailers voluntarily - it is not mandatory and not every retail outlet will honour it.

    You are correct in the usage of it - you get the first item (So you can't buy 14 of them) at up to $10 off.

  17. #17
    Join Date
    Jun 2004
    Location
    Calgary, Alberta
    My Ride
    90 DB1, 03 RL1, 07 YK1
    Posts
    2,596
    Rep Power
    18

    Default

    Originally posted by abyss
    Regardless CT is renowned for it's shitty customer service but no dealer is willing to pay the amount to get good people working there either.
    I find in general, most Canadian retail chains suck for service. ie. Rona, Zellers, Superstore..........

    Home Depot, Walmart, Safeway (all U.S. chains) know how to do it right.

    Calgary is so much like an iphone: iCalgary - There's a bylaw for that.

  18. #18
    Join Date
    Aug 2006
    Location
    calgary
    Posts
    129
    Rep Power
    0

    Default

    Originally posted by abyss
    They also get price changes every day from Corp so that would explain why the prices were wrong (they're changed in the computer automatically and then someone has to go around and change all the labels), it's damn hard to keep up with all those label changes
    If Walmart can do the price rollbacks right with more than twice the amount of products so can CT!
    But yah...I'm just glad I didnt leave without giving the guy a piece of my mind.

    BTW I told my buddy who i bought the airsoft with the story, and the same thing happened to him a few hours later at Staples with a laptop bag. The returns girl and manager didnt even verify the error or bat an eyelash.. They just gave him the correct sticker price.

    It seems that US retailer do it better...dunno why

  19. #19
    Join Date
    Feb 2005
    Location
    C
    Posts
    2,659
    Rep Power
    18

    Default

    why dont you just go to the American stores an quit breakin our fuckin balls eh?

    (attitude at Canadian retail chains)

  20. #20
    Join Date
    Dec 2003
    Location
    Calgary, Alberta
    My Ride
    "Four f***ing wheels and a seat!"
    Posts
    8
    Rep Power
    0

    Default

    Originally posted by frozenrice


    I find in general, most Canadian retail chains suck for service. ie. Rona, Zellers, Superstore..........

    Home Depot, Walmart, Safeway (all U.S. chains) know how to do it right.
    Odd, I've always found Walmart to be the worst for service (seeing as how most of their staff looks to be 20 years past retirement age), and that Rona is usually a bit better than Home Depot.

    Zellers and the rest of the HBC family (Hudson's Bay / Home Outfitters / Designer Depot) are no longer Canadian since they were taken private by billionaire American Jerry Zucker about 18 months ago.

Page 1 of 2 1 2 LastLast

Similar Threads

  1. the rules when it comes to errors on tickets?

    By bart in forum Society / Law / Current Events / Politics
    Replies: 6
    Latest Threads: 12-20-2005, 09:50 PM
  2. auto-restart? errors?

    By Intensity in forum Computers, Consoles, and other Electronics
    Replies: 11
    Latest Threads: 10-04-2005, 04:30 AM
  3. Explorer Causing "Errors"

    By grocko in forum Computers, Consoles, and other Electronics
    Replies: 3
    Latest Threads: 12-09-2004, 12:09 AM
  4. 2k dodge stratus sudden multiple errors

    By chitchat in forum Mechanical
    Replies: 5
    Latest Threads: 08-18-2004, 08:34 PM
  5. JPEG becomes non standards?

    By Superesc in forum General
    Replies: 11
    Latest Threads: 07-25-2002, 08:50 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •