I run my family's Chinese Restaurant. We are located in Riverbend.
I am fucking pissed off at both Telus and Shaw. Not sure who is more at fault.
Shaw has a super cheap promotional phone plan for small businesses right now. $35/line includes pretty much all the features, call waiting, display, 3way etc. Basically $15/month for the first 4 months and $35/month after. I have two phone lines and this offer is substantially cheaper than what I'm paying to Telus right now.
Tuesday: Shaw techs show up for installation. Everything works fine.
Wednesday: I have 1 customer who comes in and said he tried calling for 20 minutes and it is just a continuous ring. No voice mail, nothing. I didn't think anything of it.
Thursday: Today I have 2 customers who come in and said the same thing. They tried calling both lines for 20 minutes, and get a continuous ring. Now I am fucking worried! Cause it is unusually slow for a Thursday night and phones are ringing every 30-45 minutes!
I get on MSN and asked a bunch of friends to call into the Restaurant and it rings, phone does work. I start to think, is it just the neighboring homes (Riverbend, Ogden, Lynnwood) who are using Telus as their landlines that aren't working? So my dad rushes home and calls the restaurant from home and it just keeps fucking ringing on his end but nothing on my end! So we call a friend that owns a restaurant up the street in Ogden and he tries calling us, again, a continuous ring on his end but our phones are silent!.
I call Shaw and they are telling me it's Telus fault for not finishing the port on their end? So I call Telus and they said there's nothing they can do until tomorrow when they come out to the house. Well, if Telus can get 1 fucking house to get connected to the restaurant, what about the other ones who can't get through? Are they going to to each fucking house or what? I don't even know which areas are affected right now. It could be all of our delivery areas (Douglas, McKenzie, Cranston etc)
Now it's the end of the night and I haven't had business this slow on a Thursday night in god knows how fucking long. It doesn't matter if I save $1000 on phone bills with Shaw for the next year because that's how much I already lost in business for this day alone!
Can anyone with relevant experiences in this situation or has worked as a technician chime in. Tomorrow is Friday, the day that any restaurant looks forward to and this is just stressing me the fuck out!