Review: Flight Deck
Yes there is another thread about it, but I am making this one for purely personal review and any others that people have. The other thread is full of too much other stuff.
First off I will state my background on the Restaurant business. I have worked at two line cooking style restaurants, and one fine dining restaurant, all for a lengthly period of time. So yeah, I know a little about how a restaurant is run.
Straight forward, for those who wish not to read, horrible. I will never return. I have been there three times, so I think I have got a handle on the place to review it finally.
Service - Absolutely horrible. It seems as though have just hired a bunch of kids still in high school (which they have, I know most the girls in there, who were a grade below me in high school). We waited a good twenty minutes before even being helped, and on that trying to get the waitress for help was near impossible. When she brought the food there was no napkins or utensils, and when she gave me a new cup of water, she just left the old one there. Didn't take it for the whole time I was seated. When it was time to pay, part of it was on debit, other in cash. She took the cash and just walked away. Didn't come back for 10 minutes and I then stated, "Yeah kinda like to pay the rest of it now." Brutal.
Food - Horrible, but not as bad as the service. I have eaten there three times, like stated above.
First dish I ordered was one of there Asian dishes or whatever they call it. It was cold in certain parts, and get this, it tasted EXACTLY how a porta-potty would smell like. That is the best I can explain it.
Second dish I ordered was the surf and turf (steak with prawns). They have AAA steak's, which I knew they were, but it was the biggest waste of a AAA steak I have ever tasted. The first steak that came out wasn't any where CLOSE to medium-rare, but more over cooked to shit, and I asked them to take it back. The second steak was ok, but nothing amazing. The prawns all though crisp, tasted stale.
Third dish was tonight. Me and a friend got a combo platter of appetizers. I figured it would be safe, as it is a fucking easy dish to make. Brutal. Most horrible wings I have ever tasted, they were little to no cheese on the nachos, and the French fries were not cooked all the way through. I mean honestly, I can make that dish with my eyes closed. It is NOT a dish you screw up.
General - Ok now heres the part I was really blown away by. I was left with my jaw hanging. After the meal tonight I paid the waitress (gave her a 15% tip she did NOT deserve) and told her I will probably not be eating here again. She said if the meal was bad she should of told her and I wouldn't of had to pay (I didn't care, coming off from work, I was hungry, I was not about to reorder or what not). I then said I come from three different restaurants, and the food was horrible. I did not blame her at all, I just simply suggested new cooks (I know they are all kids back there).
This is what she told me. She said, "Well you did order the worst dish, I mean it was all fried food!" I couldn't believe it. I said, "Firstly, you do not tell your customer that he was completely wrong, secondly fried food is one of the most EASIEST dishes ever. Everything should be good at a restaurant, not just certain dishes. If it is bad, take it off the menu. I mean I could of went to McDonalds for some fried food and it would of tasted better." I was completely astonished on what she said. She just replied with a, "Whatever." At that point I then said, "Let me talk to you manager." She kinda muttered, "Well hes not in..." (Bullshit). I wanted my tip back so bad, but I just bit my tongue and walked off. You do NOT say whatever to a customer. My old boss (Claudio at Il Gallo Nero down on 17th) would of slapped her straight out of the fucking restaurant for that.
Overall - Absolute triple A shit. I will not return, and I surely do not recommend it to anyone else. Either they pick up their fucking act, or I can see business dropping drastically. I am just mind boggled on that response from the server though. Unbelievable.
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