A legal question for any law people..
Okay, so I'm not going to mention names, or anything, seeing as this company I've dealt with has made threats.
Here goes.
I had my car into a local body shop for insurance repairs.
First off, they bumped me, so I had to delay a trip to visit old friends. Then, they ended up keeping my car for 3 weeks instead of 1.5 weeks as they has told me. (Dealership needing to do alignment, but dealership not being able to fit it in, and no one telling anyone what was going on. damn bmw's! haha)
then, i got my car back, on a Friday, end of day, so they were in a rush to get everyone out, for the weekend. Got my car, it looked okay, I left.
30 min later, getting gas, I noticed that my door moulding was coming off already. Looked closer, they re-used the clips. Girlfriend got out to look, too, and noticed that the trim around the door handle was gone, inside, and when she shut the door, the door panel inside came half off. i was irked, called, left a message, yadda yadda, manager, who had always been super nice, helped me, and ordered the parts. no big deal. but they never called me, when they came in. meanwhile, my window had fallen off it's track, the first time we rolled it down (it was winter, windows weren't needed at time of car's return)
so, i get them to get parts for that, and etc. and they fix my moulding for me while i waited. a week later, the moulding had come off again. they had HOT GLUED it.
finally getting the parts, i told them I would fix it, since they take too long, for anything. i take my door panel off, to find that they had actually broken the panel, not just bad clips. i had to use industrial glue. fixed the car, etc. had to actually go and buy clips for the moulding, since they had re-used to old broken ones in the initial repairs.
all throughout this ordeal, i would call, and not get calls back. i'd leave messages, and get nothing. i even emailed them once, with the original complaints, and did't get a response, and was told they never got the email. i still have that email, and when it had been sent, with the attachements.
recently, i found dirt in my paint. yeah. dirt. in the paint they did. i was kinda choked, and decided to send an email to their head office, seeing as the shop had not been satisfactory at all in their work, or service.
today, i get a call from the manager of the shop, saying they got my email. (which is odd, since they never got my other one)
anyways, he's saying that he did everything he could for me (which was true. the man was a saint through the whole ordeal) and now i made a mistake sending the email to head office, as it's defamation of character, and the legal department would now be handling it, and suing me.
like.... wtf? it's not like i made it publicly known which shop it was, and that the work sucked. i didn't write a letter to the herald, saying that the shop was garbage. i sent a polite email saying that i wasn't happy, and wanted the head office to know about the shops work....
i called a lawyer, and asked him and he said i was safe, the manager was just being angry, and pushing me. is this true? can i get a second opinion from someone here?
you guys are smart.
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Originally Posted by avow
