Since when did they change it? Ive always been able to exchange opened stuff there no problem, even without a receipt....for a new one of the same item, or credit even if I didnt buy there. Even opened video games without a receipt.
But now? Even if its a game controller or console, heck even a digi cam or alarm clock...if ITS OPENED, they can only exchange for the same thing WITH receipt. Without receipt? They wont do anything, they say its some copyright issue. But if the item is unopened and you dont have the receipt, you can still return it for store credit - how does that make any sense?
All other retailers like Future Shop and Best buy still refund on anything (opened or not) no questions asked as long as you have the receipt. What ever happened to the customer satisfaction gaurentee if youre not happy with your purchase?
Just more proof of it, last night I was at walmart and an older guy was wanting a refund on his opened xbox 360..nothing wrong with it, and he had the receipt and they shot him down saying they could only exchange it for another one.