Okay, I feel bad bringing this issue live onto the forums as one of our supporters works there and is a decent guy and this is not directed at him, but I don't know what else to do...
Background...
I went to South Deerfoot Suzuki to look at an S4 but I was told that I could not get approved for financing because I am too young (18 yrs), but they did have an 01 A4 that that they could get me into. I told them I needed to figure some things out and that I might be interested. They said that if I leave them a $500.00 deposit, they could hold the car and that if I didn't take it, the deposit would be totally refundable.
Well after running a car fax, there was no info at all of this car ever being registered and no background info. There was also repaired rust damage that I was not aware of at the time I first looked at the car. I asked the dealership to provide the details of the cars history and they were unable. After that they even tried dropping the price as they really wanted this car sold.
Overall it left me with a very bad feeling about this car so I decided not to take it... Now comes the issues! They are refusing to give me my deposit back saying that they had another interested party during the time we were going back and forth and because they lost that sale so they no more will be returning the $500.00. I don't buy this as they have my cell number and could easily have contacted me and informed me of this giving them the chance to sell the car no problem.
I tried having my mom talk to them and they wouldn't have any part of talking about it and were totally rude and actually hung up on her! I even went as far as calling the dealer principle with my uncle only to be hung up on again! After calling him back, all he is offering is to move my deposit to a different unit, but I am totally uncomfortable with buying a car from these people now and I just want my $500.00 back, and they won't budge!
I guess now I am stuck going to the better business bureau and letting my terrible experience be known to anyone who will listen...
So in the end, BEWARE of South Deerfoot Suzuki!!!