The HomeAway Rental Guarantee is FREE for travelers and provides up to $5,000 of payment protection so you can rest easy and rent with confidence on your next vacation.
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In the event that a listing is determined not to be legitimate in accordance with our Terms & Conditions and you have registered your trip, we’ll reimburse you for actual amounts that the owner refuses to refund (up to $5,000).
If we learn that a listing is not legitimate after you have registered your trip online, we will contact you and use reasonable efforts to find you alternative accommodations.
How to get the guarantee:
1
Reserve Your Vacation Rental
Confirm availability with the homeowner and reserve your dates.
2
Register Your Trip
Register your trip online with us BEFORE sending payment to the homeowner.
3
Send Your Payment
Send your payment to the homeowner and have a worry-free vacation knowing you're protected.