There is a lot of very poor information here lol.
Here's how this works, the city owns water and sewer lines on public property, the homeowner owns anything on their property. When you call 1 Call there is a screening process that takes place, only utilities deemed to be on your property will be notified. Since your water valve is not technically considered to be on your property CofC (water and sewer) will be "screened out". When you call specifically state your purpose for excavation is to find your water service valve, then the locating company should come do this for you.
From the water valve your water and sewer likely run straight in to your house (path of least resistance), and are buried 10~ ft deep right next to each other. This will at least give you an idea of what you're dealing with, if it becomes essential to pinpoint the location of these lines hiring a private locating company is an option, but is quite expensive.
PM me if you need any more help.
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