Originally posted by three.eighteen.
yeah insurance brokers are typically incompetent
A State Farm AGENT is not a BROKER. They work just for State Farm.
I would have to agree though that your State Farm AGENT doesn't understand their own accounts departments. With most of the companies we BROKER for, the number used to pay online/over the phone is not the policy number. Sometimes it has the policy number built into it, but it usually is a separate "account" number. I think you did the right thing.
I think I may know what happened. When I went onto my own online banking I searched "State Farm" to add as a payee. There were four different options. If the teller sent your payment through to the wrong division, that may be why your AGENT can't find your payment. I've seen that before with ING. A customer will list the wrong division of ING and it takes forever to track the money down.
Good Luck!
Remember, BROKER > AGENT.
(yes, that was a shameless plug)
"Masked Bandit is a gateway drug for frugal spending." - Unknown303