Shaw's loyalty department

[SmAcKpOo]

Hey guys, thought I would post my experience with Shaw's loyalty department.

I called Telus and had them quote me a monthly price for the exact same services that Shaw was offering me. I had no intention of switching service providers but I wanted to see how Shaw would respond with a threat that I was switching to Telus.

They offered me, Extreme-I, HD-Plus, basic cable, internet phone with free Canada wide long distance, and the brand new HD-PVR rental for a year for 73.95$ a month for 12 months, with the option of purchasing NHL center ice for 100$ which is 50% off.

Just a heads up, doing this saved me over 70$ a month

[gretz]

+1 to you

Just called and got $50 off per bill, as well as upgraded me to all the goodies you listed

thanks

[adam c]

I have a pretty good deal from them as well

HDPVR
3 Tier Cable
Extreme Internet
Shaw Home Phone
83.95/month

[EK 2.0]

Curious...I have Shaw's basic high speed internet service, is there a huge speed increase for upgrading to the next level??

I only use my net for the basic shit...surfing and music downloading really...

[adam c]

depends on what kind of speeds you want to download, the extreme internet is just part of the bundle i got, i average around 650-700kb download speed

[gretz]

Originally posted by adam c
I have a pretty good deal from them as well

HDPVR
3 Tier Cable
Extreme Internet
Shaw Home Phone
83.95/month

HD plus channels


thats the plan... and free unlimited long distance in Canada and the US

[PD77]

What exactly is 3 tier cable?

I will definitely be making a phone call to Shaw tonight, thanks!

[adam c]

it's the different tv packages
ie Tier 1 is channels 1 - 22 or something
Tier 2 is 22 - xx
Tier 3 is xx - yy

[PD77]

Originally posted by adam c
it's the different tv packages
ie Tier 1 is channels 1 - 22 or something
Tier 2 is 22 - xx
Tier 3 is xx - yy

Perfect...thanks for clarifying!

[old&slow]

^

[sputnik]

Originally posted by PD77
What exactly is 3 tier cable?

I will definitely be making a phone call to Shaw tonight, thanks!

http://www.shaw.ca/en-ca/ProductsSer...nnelsInMyArea/

[adam c]

I guess I should redo my post since I have the Digital TV package and the HD Plus

[supe]

Originally posted by adam c
it's the different tv packages
ie Tier 1 is channels 1 - 22 or something
Tier 2 is 22 - xx
Tier 3 is xx - yy

I think I have you beat, my yy goes up to yyy

[Guillermo]

It's called the Retentions department, and any cell/tv/internet provider has them. They will pretty much do anything to retain you as a customer, so I suggest that everyone call right now and threaten to cancel their tv, internet, and cell phone. I guarantee you that you'll get substantial savings AND better service.

If you don't believe me, see this: http://www.google.com/search?q=reten...3e9e0669ddb0a1

[dharminder]

Not to rain on the parade but I called the loyalty department and they did not seem to care about matching telus offer. The agent even went to the extent to say that if I cancel before the 20th I won’t get billed anything additional.

They would not even offer a discount on NHL CI.

Been with shaw with internet/tv for 11 years no missed or late bills. So I was little shocked that they were willing to walk me out so quickly.

[InRich]

Nice I'll phone them up and do this aswell. nice job

[nj2Type-S]

man, i'm getting butt fkked...i'm paying $150/month for the basic tv shit, phone and regular internet...

[ercchry]

Originally posted by Guillermo
It's called the Retentions department, and any cell/tv/internet provider has them. They will pretty much do anything to retain you as a customer, so I suggest that everyone call right now and threaten to cancel their tv, internet, and cell phone. I guarantee you that you'll get substantial savings AND better service.

If you don't believe me, see this: http://www.google.com/search?q=reten...3e9e0669ddb0a1

did you know it IS NOT called a retentions department? retentions are the ones that handle the accounts that people have not paid... and the cancellation of accounts, payment plans, etc. the loyalty department is the one that gives you the deals.

[cdnsir]

Originally posted by dharminder
Not to rain on the parade but I called the loyalty department and they did not seem to care about matching telus offer. The agent even went to the extent to say that if I cancel before the 20th I won’t get billed anything additional.

They would not even offer a discount on NHL CI.

Been with shaw with internet/tv for 11 years no missed or late bills. So I was little shocked that they were willing to walk me out so quickly.

Ouch! So what did you do? "Ugh.... um... I'll call you back." *click*

[dharminder]

Originally posted by cdnsir


Ouch! So what did you do? "Ugh.... um... I'll call you back." *click*

More or less in a non rude way. My personal expericen with shaw the last few days has not been overly great. I find that there staff (at least the ones I delt with) did not seem to know what was going on.
There only answer to not leaving shaw was that they dont have a contract were Telus and Bell both do.