EXTREME thumbs up for Urban Expressions Tires & Wheels
I'm pretty sure I haven't done an official review thread for Urban X... I've always just addedto other people's threads.
When the weather was great for those few days last week ago, I almost made the daughting winter/summer swap. However, both weather, and upon removing my summers from their bags; I noticed a new set of rubbers are required.
I think a huge amount of credit should be given to the honesty, integrity and CUSTOMER SERVICE you can place on these guys. Specifically this review is coming from a customer who already have access to "tire services" on a wholesale bases. (I have a mechanic leasing a small warehouse I own, he's got basic tire equipment to install my normal tires, or I'm pretty sure he'd let me use his equipment... he's got wholesale accounts with some tire distributors and I'm sure I can apply with my company account for vendor discount... Plus I'm currently working as a contractor in a bodyshop in Calgary, they've got really decent tire equipment and I'm sure I'm welcome to use 'em)
But the fact of the matter is, I think buying tires is like an orgasm; sometimes its quicker, convenient and cheaper to just stroke it yourself... but once in a while it just feels so good letting a professional who knows what they're doing to do it for you. (now that's just a metaphor, no stroking were involved during my tire purchase adventure at UrbanX)
So before their South location opened, I've always trusted the expertises of Tirebob and Lorne from the North store. (I've gotten tires from my own mechanic in my bay too)
But I've sent friends, neighbours, my customers and just random auto shops (who aren't tire shops) over to UrbanX as well.
With this purchase, I called Bob... Placed an order and worked out price with Bob... Then I realized I'm committed to working on a contract type of project job, so I can't squeeze out that long from work during the North store's business hours.
So Bob went out of his way calling Cort and Gary (I've never bought from the South store before, gone in and chatted with those guys)... Bob informed the South store it'd be easier for me to deal with the South store (my work is about 10 mins away)... and informed them the pricing I made with Bob.
They were able to get MY tires available within 3 hours (it's a pretty common size though, but still cool)... ordering was earlier this week, so this morning I just dropped off my summer rim/tire set, went back to work, ate lunch and picked them up... Smoother and quicker transcation than reading this thread.
On top of the excellent service, and good communication through out... The Urban boyz made me an offer, they've turned my own tricks against me, lol... I've done goodwill work in exchange for customer donating in the past... so they donated their labour/time installing my tires in exchange for me donating to an organization of my choice... I choose Calgary Humane Society, help some little paws for Urban X installing my rubber paws. Actually I spend a lot of time there when I'm sick of doing renos working in my own warehouse, it's footsteps away. Love petting their kittens, while gawking at them cougars too.
Here's my donation proof Bob.my suggestion to Bob is you should make an app informing Calgarians when they can switch their summers/winters. I'm gonna do it April 27th
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