High River Toyota - Why you shouldn't buy a vehicle there
I'm going to start this off by saying everything in this thread is FACT and nothing has been made up to the contrary. I am simply posting this in hopes anybody else on beyond won't get screwd over by them. Keeping this as straight forward as possible so their lawyers have no right to harass Rage.
My Wife and I purchased a Toyota Rav4 from High River Toyota at the end of August 2010. Everything went extremely perfect and smooth. Shawn Bhanji (sales manager) was great to deal with. He provided us all the actual car cost information which was cheaper than the dealerships in Calgary.
After a test drive and signing off on the vehicle we wanted we had to talk to their business manager Jasper Schraa where they go over the smaller details and try to up sell you on everything.
We passed on just about everything but agreed to purchase the 3M Protectent and a rubber cargo liner for the back of the vehicle as we have dogs that we normally put back their when we are travelling.
We signed the final purchase agreement on August 31, 2010. We were told at that time that the cargo liner we had ordered was back ordered and that they didn't know when they would get them. The business manager informed me they would be shipping this directly to us.
We were happy with how things went less the up sell on everything. They really hope people are generally uneducated when it comes to a lot of their products and attempt to sell you products that are easily double the cost of going elsewhere. To me it felt like they were treating me like I knew nothing.
So months pass and no cargo liner. I attempt to call them multiple times as the months pass. Each time I call in I'm told that they'll call me back or that they can't find any record of my purchase with them. So I get no answer. I was also directed to different people each time I called and was often transferred to somebody else. They never do call us back at all, not once.
We finally get fed up and I call another number we find for their customer service manager, Gary Tierney. He was the first person to call us back regarding the issue but also tries to tell us that they've already installed the liner and they owe us nothing.
I told him that we had our sales order showing it was back ordered. He tells me that they have an internal toyota document showing the 3M liner and cargo liner being installed. It's something we had never seen and was also something that was apparently prepared prior to us signing the final purchase agreement where again we were told it's back ordered.
My Question:
Why would the High River Toyota Business Manager write on the final sales order that the item is "back ordered" if it was installed.
I've called numerous other Toyota dealerships in Calgary and this item is frequently back ordered. Again it makes the most sense that it was back ordered and not installed
I simply wanted the amount we paid for the cargo liner refunded. I don't think this is asking too much. I mean we never received the product and you'd think a $200 item on a $30,000 purchase would be something minimal. Especially when we paid cash for the entire purchase.
So basically today I'm offered a service credit for $129. Basically a credit for oil. For those of you who aren't aware it's a great place to buy a car as you'll get a deal however driving upwards of 80-100km's for an oil change is a little unpractical. Apparently they don't agree and think it's a fair offer.
The points I made to them.
1) High River Toyota never installed the item we paid for nor did you deliver it to us.
2) High River Toyota ignored multiple phone calls in attempt to rectify the situation.
3) High River Toyota basically called us liars when we inform them it was never delivered or installed. They are still confident that it was despite the fact they have documents to the contrary.
4) wasted hours of my time by forcing me to drive down to their dealership and back to show them a document they already had.
Point blank, besides the sales staff the rest of the experience was nothing but a complete nightmare.
The windshield that came with our car must have been the cheapest windshield Toyota could find as it will chip/crack if anything hits it. Seriously less than a year driving and we have 3 major cracks across the windshield and well over 20 little chips that we can count.
I'm just posting this as a warning to fellow beyonders to be careful regarding any vehicle purchase with them. If it shows anything, they are unwilling to do anything even when a simple mistake is on their end and over something as simple as a $200 item.
I offered them the chance at a refund prior to posting any negative reviews. They declined and informed us we should contact the better business bureau. I to intend on doing that even though I don't think it will accomplish very much. I am quite confident though that by posting this several people on here will not purchase a vehicle from High River Toyota. They may offer you a better price than what you may find in Calgary but if they do the same up sell and then don't deliver items you purchase you are simply better off buying in Calgary.
Quote
.
