Toyota Dealership

[msommers]

What is the most reputable Toyota dealer in town? After calling Country Hills Toyota and talking to someone in service, it seems that if I do my own maintenance, according to him no dealer will honor the warranty because there would be maintenance records missing from the Toyota's service database. I'm waiting to hear back from the service manager and should probably call Toyota Canada about this. But if I end up getting screwed and have to go to the dealer, I'd like to know which is the best (Think Brasso for Nissan).

[A790]

No factory warranty allows you to do your own maintenance.

I've always had good experiences with Canyon Meadows Toyota for maintenance. They were good to me when I used to own a Corolla.

[CapnCrunch]

I'd take my Toyota to Brasso.

[CapnCrunch]

Originally posted by A790
No factory warranty allows you to do your own maintenance.

You sure about that? Mine says it's fine right in the owners manual.

[max_boost]

Just log everything. Keep receipts, days you switched out your oil/fluids/filters etc. Take a picture with time stamp and load it on to your computer etc. haha

Dealers make their money in service your car, everyone from the parts/service/mechanic rely on you to take your car in, of course they are going to say, it "may" void your warranty.

[ExtraSlow]

Every automaker honours warranty IF you can prove the maintenence is done.

Receipts and a logbook should be sufficient.

The guy you spoke to is either a) uninformed or b) lying.

[nixrx8]

I've never had issues with the service department at Stampede Toyota

[94boosted]

Originally posted by ExtraSlow
Every automaker honours warranty IF you can prove the maintenence is done.

Receipts and a logbook should be sufficient.

The guy you spoke to is either a) uninformed or b) lying.

This.

You should be able to change your own oil, air filter, cabin filter and rotate your own tires without any hassle from the service department just keep all of your receipts and make sure you log the km's.

[n1zm0]

Originally posted by ExtraSlow
Every automaker honours warranty IF you can prove the maintenence is done.

Receipts and a logbook should be sufficient.

The guy you spoke to is either a) uninformed or b) lying.

so just receipts and logbook entries needed you think, no pics or w/e? i've always been curious about diy scheduled maintenance on your own car vs dealer warranty.

[msommers]

Spoke with the service manager and yes, keeping a log book and receipts is sufficient, which is a relief. 70 bucks for an oil change is retarded.

Capncrunch, please PM me if you have issues. I noticed you made some Dbag comment in another thread as well.

[ExtraSlow]

This question is a lot clearer in the USA where they have the " Magnuson Moss Warranty Act ( Wiki LINK )
I haven't been able to find a compareable act in Canada, btu I belive provincial consumer protection laws will basically uphold the spirit of this law.

[Masked Bandit]

Originally posted by msommers
Spoke with the service manager and yes, keeping a log book and receipts is sufficient, which is a relief. 70 bucks for an oil change is retarded.

$70 for an oil change? Is that synthetic or something? I'm assuming not plain old Dino juice?

[Rat Fink]

.

[Chantastic]

How would you prove you did the tire rotation if the tires are still looking really new? Not liek you have to pay anything to do it yourself so you won't have any receipts. Would a visual inspection do it? Or would you have to take a photo of it being done?

[msommers]

Originally posted by Masked Bandit


$70 for an oil change? Is that synthetic or something? I'm assuming not plain old Dino juice?

I honestly don't know. The 4Runner takes 6.2L of oil w/ filter so I reckon it isn't synthetic. All my owner's manual mentions is "Toyota Genuine Motor Oil" which I don't know what it is relabeled from.

I swung by Charlesglen Toyota here in the NW and they have a printout of the estimated maintenance costs. Some of the stuff isn't specific in the least but has a cost down to the cent! For example at 32,000km I have:

Maintenance Service - $191.45
Brake Service - $80.50
Lubricate propellor shaft - $23.00
Replace cabin air filter - $55.95
Tighten propellor shaft bolts - included

After searching online, it's is just a repeat of what Toyota has on their website. Interestingly, I called about the cabin filter. It's $32.xx which means they charge an install fee which is absolute garbage because you open the glovebox and literally pull it out!

[Chantastic]

Originally posted by msommers
Interestingly, I called about the cabin filter. It's $32.xx which means they charge an install fee which is absolute garbage because you open the glovebox and literally pull it out!

That's why they call them stealerships

[msommers]

Thought I'd follow up my own thread with some positive news.

I've taken my Toyota in twice to Heninger and both times has been smooth sailing. Once was for a brake flush and today was a major service doing a bunch of stuff I had no interest in doing myself: Tranny fluid, PS fluid, brake fluid, oil change (hey my garage is outside!), general inspection etc. I even opted to get the serpentine belt changed because I'm at 100K but the tech even said it wasn't necessary. Easy drop-off and pick up service from the dealership to my place in Killarney. Really friendly staff and absolutely no issues when I said I do my own service at home.

After hearing a lot of horror stories about dealerships, I'm honestly quite surprised and pleased to say I'd recommend going to Henginer if you need Toyota service. I believe the service clerk I dealt with today was Andrew.

[BokCh0y]

I've personally dealt with Heninger and South Pointe and I've had nothing but excellent, upfront and honest service.

In my opionion, the worst experience I've had at any Toyota dealership was Charlesglen, I haven't been there now for close to 10+ years. I won't even head in to grab a part they have instock, I'd rather order and wait for it to arrive anywhere else.

+1 for Heninger.

[Axe]

+1 for Stampede Toyota. Bought new and for the last 5 years have had servicing done through there.

Never any issues; always very polite/personable and have always checked with me before replacing items. Have only missed delivery time once in the four years I've been going there.

[SkiBum5.0]

Just as an fyi, apparently 4Runners do use synthetic oil and hence the $70 oil change (oW20). Personally I'm glad they do on morning starts like this week.