I just thought I'd share this information with everyone, because for a year now I've been telling people how great BowDog Calgary Dog Walkers, but I am no longer taking mine there.
When they first opened, we started bringing him there once a week, and the owners and staff were really welcoming and seemed knowledgeable. I warned them that we'd unsuccessfully tried crate training our Siberian husky for the first 4 years of his life (he's 10 now), but he just would not get accustomed to them, and had torn 5 kennels apart (2 plastic and 3 metal). They assured us it wouldn't be a problem, and they would work with him, and keep him out if he couldn't handle it, and at the time the dogs were only crated for "nap time" between noon and 2pm.
Ever since then, we've taken him once a week (90% of weeks), usually dropping him off at 11am, and picking him up at 6:30pm. Whenever we picked him up, we would always ask how he was, and the staff ALWAYS said he was good, and a really great dog.
FFWD to today, I got a call from the owner, suggesting we no longer bring our dog to them, because he wasn't crate trained, and had destroyed 4 kennels in the past few months. Apparently he was stressing too much during the "nap time" BETWEEN 10AM AND 2PM.
No one had ever mentioned anything of this to us before, even when we specifically asked how he was that day, EVERYTIME. But what really pissed us off, was the fact they started crating the dogs for "nap time" for literally half the day! People are paying $33/day for their dog to be put in a kennel for 4 hours.
So basically, every time I dropped my dog off, he would could straight into a kennel for 3 hours with all these other dogs around him, and they didn't understand why he was stressed out and going nuts in there . They're explanation for the extended crating was that it was too much excitement for the boarded (overnight) dogs, so instead of just crating the boarded ones for longer, they crate them all.
Anyways, I just thought I'd rant a little here, and forewarn others, that if your taking your dog to them for the day, it's being crated for FAR longer than they initially tell people, and to me doesn't seem worth the price.