Happened to my parents 2 years ago. Basically someone used their account to do two Blackberries upgrades and sent them to Toronto. They had access to his account because an insider rep(sales rep) could access it. First they changed the email address to and then changed the billing address to Toronto so we wouldn't know what was going on. My parents were a little concerned that their phone bill hadn't arrived(always delivered on the same day of the month). Then their phones got cut off and they called Rogers customer service. The CSR told them there was charges up to $600 on their bill and it hasn't been paid for. We pleaded the case and got the cops involved. After a month of fighting with Rogers they reversed the charges and my parents ported their number out LOL
Our case was easy because my parents both bought their phones from one location and have never went to another Rogers store after that. That location got investigated and people were supposedly fired.
I've worked for Rogers before so this is how it can be done.
1. When you go into a store they will ask you for your #, postal code, and pin(if you have one).
- This gives them all information access to your account.
2. A year or two down the road, they call in a pretend to be you because they still have the account info(change your pins frequently).
- They change the email/billing address. Usually to a PO Box.
3. They do upgrades on your account and then you find out you are stuck with a huge bill.
Four wheels move the body, two wheels move the soul.