My family and I decided to go out for sushi, straying away from our usual spot "Kinjo" we decided on Sushi Ginza.
First impression: Walking in, it was a nicely renovated establishment. We were sat in a "Booth" of sorts, it was definitely cramped even for only 4 of us, but it had a nice warm feel to it.
On to the food, we ordered 15 salmon pieces, 2 eel, rainbow rolls, and spicy tuna rolls.
Presentation was nice, every thing looked good, everything went down hill from here...
The food itself was decent at best, if it wasn't for the massive amount of wasabi I slathered on there would be little to no flavour... Tea was luke warm but that was quite minor. One piece of salmon sushi had a massive piece of hair entwined within the rice which turned my mother off eating completely! (Won't lie, I was even a little disgusted by it)
When we went to pay, our bill totalled $97 (Quite expensive relative to kinjo also), and much to my dismay, they did not do a single thing to make up for the piece of hair, no apology, nothing. I even asked the manager to comp the bill in SOME way, ANYTHING to make his customers happy... He replied with "That is not our company policy, nothing I can do".
My entire family has been in the service industry, myself for the past 5 years. So it was not like we were in any way being unreasonable, hell if they took the $3 tea off I would have been happy!
Overall my family left quite disappointed (Mother left hungry). From what I saw Sushi Ginza has no concern for customer satisfaction, and we will be sticking to Kinjo from now on.