computer freezing and BSOD after new graphics card

[JC522]

Hey guys, I have a HP Pavilion Elite m9525f Desktop PC. I upgraded the power supply to a OCZ Modxstream Pro 600w power supply and upgraded the graphics card to a GTX550ti. It's almost been a month and every so often the computer will freeze up and play some frozen sound over my speakers, I'll usually hard reset but sometimes I'll try to wait it out and it'll BSOD. It does it when I'm playing a video game but also does it when I'm randomly sitting in my comp chair staring at the windows main screen with nothing running because I'm watching TV. It does it rarely, except the past 2 days it's been doing it a lot. I've taken out the graphics card and replaced it with the stock one, no problems at all yet and it's been a few hours. I have about 4 days left to exchange the new graphics card at memory express.



After surfing around for a possible fix I came across downloading this program that reads the BSOD's. This is what it gave me, I'm not very technical and don't really know what it means. Any help is greatly appreciated

edit* Forgot to mention it's a fresh install of windows 7 about 3 weeks old. Only programs I have installed on this computer are diablo 3, photoshop cs5, trend micro internet security 2012, and microsoft word

[JC522]

I've uploaded the minidump files here

http://dl.dropbox.com/u/35251885/Minidump.zipx

thanks

[firebane]

If you swapped the graphics cards out and the issue went away I would say the graphics card is at fault and just go get it replaced.

[Unknown303]

Sounds like a video driver issue.

[Zorac]

disable video hardware acceleration in firefox. i had a similar problem with a gts450

[KeepItGully]

Let me guess.. ALL thanks to blizzard!

[JC522]

ya swapped back to my old one and it's running fine now. Took the new graphics card to memory express for them to test before they can exchange it. Disabled hardware acceleration in firefox and before I swapped back to my old graphics card I installed drivers off the cd and updated them but it still gave me BSOD. Hopefully Memory Express deals with my card quick, they said a couple days

[revelations]

I didnt check the BSOD code but this sounds possibly like bad RAM.....not video card.

[JC522]

I've been running my old video card for the past 2 days and no BSOD. Memory express was testing the new video card before they exchanged it and they just called me back saying they found nothing wrong wih the card after stress testing it for 3 hours. What would my next course of action be for trouble shooting? How do I test if my ram is going bad?

[firebane]

Originally posted by JC522
I've been running my old video card for the past 2 days and no BSOD. Memory express was testing the new video card before they exchanged it and they just called me back saying they found nothing wrong wih the card after stress testing it for 3 hours. What would my next course of action be for trouble shooting? How do I test if my ram is going bad?

Memtest86+ on a bootable cd to test your ram
Use the manufacturer tool on your hard drive

Do a drive sweeper and and re-install the drivers for the gpu.

[Seth1968]

Originally posted by JC522
I've been running my old video card for the past 2 days and no BSOD. Memory express was testing the new video card before they exchanged it and they just called me back saying they found nothing wrong wih the card after stress testing it for 3 hours. What would my next course of action be for trouble shooting? How do I test if my ram is going bad?

Memory express was testing the new video card before they exchanged it and they just called me back saying they found nothing wrong wih the card after stress testing it for 3 hours.

Do you actually think that Memory Express has gone to the great lengths to test your video card?



BTW- Given your evidence, the issue has NOTHING to do with ram.

[Grogador]

Have you blown the dust out of your case recently? Check out the vidcard/system temperatures/voltages using something like SpeedFan. Run a 3dsmax benchmark to see if it crashes in a certain spot (using certain functionality) and to reliably stress-test for temperature tracking. Maybe also fire up SiSoft Sandra's cpu/mem/bus/multimedia benchmarks, it might give some clues.

[jdmSiR]

The hardware abstraction layer dll dips into the kernel layer via the API system calls in order to communicate with the actual hardware.

If the old drivers are uninstalled, and the new authenticated drivers are installed. Then it should be sound.

Keep in mind that you may need to update the firmware to the most recent version if there has been one released.

If you have completed ^ then the hardware is most likely at fault and you should consider an exchange.

[JC522]

Originally posted by Seth1968




Do you actually think that Memory Express has gone to the great lengths to test your video card?

BTW- Given your evidence, the issue has NOTHING to do with ram.

I'm not really sure if they did or not but the bottom line is they wouldn't let me exchange the card until they did testing on it. After they did testing they wouldn't let me exchange it and just returned my old card pretty much telling me I'm SOL going that route. Told me to try checking my power supply, I told him it was brand new and he kind of just stared blankly at me

I'm just going off of what other beyonders are telling me to test, I'm not very technical when it comes to computers

[Grogador]

Any progress? Trying another power supply isn't a bad idea, unlikely but they do come faulty sometimes. A decent health monitoring app will show you the voltages. There's also several video, clock and voltage settings in the BIOS, but that's a bit of black magic and a lot of trial and error...

[revelations]

OK, lets try actually reading the code (was too lazy)

0x00000124 refers to hardware issues.

Step 1
Obtain CORE TEMP - to examine your system thermal state
http://www.alcpu.com/CoreTemp/

72c is a good, heavy useage temp for many intels.


Step 2
Obtain PRIME 95 to run your PC CPU cores at 100%

32 bit
http://files.extremeoverclocking.com/file.php?f=103

64 bit
http://files.extremeoverclocking.com/file.php?f=205

I'll bet youll hit a BSOD during the test.

[JC522]

Originally posted by revelations
OK, lets try actually reading the code (was too lazy)

0x00000124 refers to hardware issues.

Step 1
Obtain CORE TEMP - to examine your system thermal state
http://www.alcpu.com/CoreTemp/

72c is a good, heavy useage temp for many intels.


Step 2
Obtain PRIME 95 to run your PC CPU cores at 100%

32 bit
http://files.extremeoverclocking.com/file.php?f=103

64 bit
http://files.extremeoverclocking.com/file.php?f=205

I'll bet youll hit a BSOD during the test.

Those sites are safe right? Trend micro keeps blocking them for some reason

[revelations]

Yea, thats where I got mine.

And honestly, unless you have kids on the PC, I would turn off all web filtering. It tends to slow things down too much.