Originally Posted by
TurboMedic
What really annoys me is the inefficiency that the whole entire getting something fixed process is. I complained about this with Jeep too, that there is a total disregard for your time and convenience......I stopped in to make the appointment for the radio module, I said hey, the APIM has decided to die and likely needs replacing...I got told well it could be something else, so we will have to make an appointment.....cue 3 weeks later (keep in mind, thats 3 weeks that I can't control the radio, the brightness of the either all white, or all black screen, can't see my climate control, can't use bluetooth, etc) it finally goes in and sure as shit, we need to replace the APIM...I was like, uh yah I said that...then they have to have approval for the part from ford (hours or days, nobody knows), then order the part, and then make another appointment in god knows what timeline to get it replaced. So, for what will likely be a span of 2 months I'm inconvenienced with 3 visits to have 1 thing replaced, and for an extended period of time I can't use basic comfort features of my truck, and there's no apparent desire to go over and above, as if once that $65K is dropped at the dealership on the purchase there's no desire to keep up customer satisfaction
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