I can't believe I actually have to create this thread. I tried to sort it out with the owner, but he didn't seem all too concerned when I mentioned I would share my experience with them on-line.
I took my car in yesterday to Airways Brake and Muffler to get Rustproofed. They are one of two Krown Rustproofing dealers in Calgary. I got the car back and didn't see anything out of the norm
When I viewed my dash cam later that night, you can clearly see them scraping my car as they try to bring it up the ramp.
He tries to drive it up once, then backs up when he hears the noise. His partner puts a block of wood in front of the ramp, then he continues to drive up and you hear a loud thump noise, and then more continued scraping. I immediately went outside to look at my lip and it saw that it was all scraped up and the 3M material was all scraped up from where the initial impact and scraping was.
I talked to the owner today and he said the lip being plastic would slide up the ramp, and the ramp would not scratch it the way it did. He said the ramp is not abrasive.
I told him I would bring my car to a bodyshop and can give him the estimate of the damages which would be the lip itself and the 3M on the lip. He said he would only give me $50 or to take him to court and sue him. He was not concerned about the video evidence and did not view it. I also recorded a 15-20 minute audio conversation with him as well.
I take absolute great care of my car, and the damage was definitely not there before, and was definitely caused by them if you see and hear the evidence in the video.
What do you think of Airways Brake and Muffler? What would you do?
Here's the video:
April 23, 2013
Edit:
Here's the Audio Conversation as I try to sort it out with the owner the day after
April 24, 2013
I had a further chat with the owner in person. I had given him the option to Pay me, Go through insurance, or Go to court. I had told him I would handle the removal of the bumper and lip myself to save him the cost of that and a rental. He had offered $50, $250, then $300. I was adamant on the reduced quote of $472 from $634 and gave him a couple days to think of it as he requested.
In the below Audio conversation, the owner says he won't pay me because he has no money, he is paranoid because I put the videos on the blog, and apparently thinks its illegal to record him in Alberta without the other party knowing.
May 3, 2013
Pics
Edit: I created a website so everyone can see how uncaring, unprofessional and negligent this shop is. There's more pictures of the damage there too.
www.airwaysbrakeandmuffler.com