Telus retention actually retained a customer
I've heard so many stores of these large companies like Shaw and Telus not really giving a crap helping out their long time customers.
My contract for home phone, internet and tv recently ended and I started getting charged for box rentals and any perks that were included in my previous 3 year contract. I saw on the Telus site that they were offering various different deals - which were, of course, marked as deals for new customers only.
The one that caught my eye is one they have for $15 tv, $15 internet, and $15 home phone for one year. That's a savings of about $25 each service.... or $75 per month. Total savings of $900 over the year. Much better deal than the other offers, like a free tv.
I called the regular customer service number and explained the situation. The Rep had me connected to retentions in about one minute.
Here's what I got for signing up for another 3 years:
The 15/15/15 deal for a year.
Discount from $15 to $5 for 3 months of phillipino channel for the wife. I didn't ask for this.
Waive the rental fees I incurred when the contract ended.
Sending a tech at no charge to add a wireless box and wireless sender.... both at no charge and no rental fee. This is also what new customers get.
So, I know some people don't have a lot of luck in situations like this, and it probably makes a difference which Rep you speak to.
Besides waiving the rental charges I really didn't get anything more than any other new customer. But I was happy I didn't have to fight with them to get a deal. For me, I remain a Telus customer for another 3 years.
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