Pet peeves that should be pet peeves

[AndyL]

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Feel you man. Worst government service ever. Going on 4 months and their site still cannot give you an up to date balance of what has been paid. You have to email them and ask for a statement which once you receive it is missing information that is typically shown on the website when it used to work. How productive is sending individual statements to the members via email versus getting your website back up in running...within 4 months.

Yeah, I'm still trying to understand why they're reviewing an order that's already set aside.

Have a laugh - look at the version of their apache host.

They take our privacy seriously.

Another fine government program. Are you surprised it doesn't work?

[ExtraSlow]

Hello ExtraSlow.
Thank you for the information.
We have confirmed this unit is having issues with the GPS power connection, causing intermittent interruptions. We have forwarded to Southland Ops to address the issue.

Kind regards,
MyBusStop App Support Team

The App is worse than useless if it can't track the bus location.

[zechs]

Websites/apps that scroll more than a single scroll wheel detent or scrollbar button push.

Like you are trying to read an article, and scrolling goes too far so the new content is off the screen.

What kind of asshole software/webpage dev does that? How do you fuck up window scrolling in 2021?

[suntan]

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Websites/apps that scroll more than a single scroll wheel detent or scrollbar button push.

Like you are trying to read an article, and scrolling goes too far so the new content is off the screen.

What kind of asshole software/webpage dev does that? How do you fuck up window scrolling in 2021?

Web developers think they're always the shit, when in fact they're just shit.

[Hallowed_point]

Voicemails where the person rattles off their number so fast you have to listen to it 3 times to get it. Or you just give up and delete it. Lay off the coffee and give the poor recipient a chance at writing down your #.

Browsing dealership sites and that annoying pop up window with a generic smiling face goes down the middle of your screen and bounces "how may I help?" You may piss off, that's how!

People who sign off emails with "Best"

[bjstare]

Voicemails, full stop.

[LilDrunkenSmurf]

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Voicemails, full stop.

This. If I could remove voicemails from my plan, I would. Send me a text. It's 1000 times worse if your voicemail is "Hi, it's _relative_, call me back."
I really only see a point for recruiters/job offers.

[Disoblige]

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This. If I could remove voicemails from my plan, I would. Send me a text. It's 1000 times worse if your voicemail is "Hi, it's _relative_, call me back."
I really only see a point for recruiters/job offers.

This is why I never setup the voice mail for my plan LOL

[ThePenIsMightier]

Generic voicemails from sales wieners during bidding.
Fuck off! What's your question if you fucking have one, so I can have the section open to answer you when I call you back. You don't actually have a question and you just want to pump me for info about _____ project and ____ FID etc etc?
I know. That's why I'm not calling you back.

[LilDrunkenSmurf]

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Generic voicemails from sales wieners during bidding.
Fuck off! What's your question if you fucking have one, so I can have the section open to answer you when I call you back. You don't actually have a question and you just want to pump me for info about _____ project and ____ FID etc etc?
I know. That's why I'm not calling you back.

I have similar issues with this with IM at work. Even the "ettiquette guide" from slack, is like "don't open with hi".
Don't message me hi and wait for my answer. Maybe it's less polite, but just ask your question in the first message. If you feel bad, open with a "hi, I was wondering about x".

[zechs]

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I have similar issues with this with IM at work. Even the "ettiquette guide" from slack, is like "don't open with hi".
Don't message me hi and wait for my answer. Maybe it's less polite, but just ask your question in the first message. If you feel bad, open with a "hi, I was wondering about x".

If I have to drag information out of people with my business, I stop dealing with them.

Either give me the info we both need to have an honest/informed conversation, or quit wasting my time.

One of the things I like about owning my own business, the ability to tell people to fuck off and quit wasting my time.

[killramos]

Bizarre on hold times that drag on forever.

I asked you to remove a vehicle from my insurance policy. This isn’t rocket science guys.

This should not take up an hour of my god damned day.

[ThePenIsMightier]

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Bizarre on hold times that drag on forever.

I asked you to remove a vehicle from my insurance policy. This isn’t rocket science guys.

This should not take up an hour of my god damned day.

Is that TD MM? They have gone from exceptional to sub par in the last 18 months.

[killramos]

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Is that TD MM? They have gone from exceptional to sub par in the last 18 months.

Yup, I have had a similar experience. They used to be great. Brief to no hold, everything fixed up in 10-15 minutes.

Now it’s a minimum 30 minutes to get someone on the phone, and once you do you better be using small words to get anything done.

It used to be something they were awesome for quick same day changes even on weekends. Now I feel like I need to book a morning off in my calendar to deal with them.

[ercchry]

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Voicemails, full stop.

If only... need to make a recorded phone call to verify things for compliance... sometimes we can mitigate it if we can do some Google searches and fire off an email... if we HAD an email. The whole covid, wfh shit has made this exceptionally painful. But it’s in the policies we sent the regulators, so we gotta do it... sigh

I do leave my number twice though... very slowly. Still running less than a 50% returned call rate though

[Twin_Cam_Turbo]

It took me two hours and fifty eight minutes to cancel a policy with TD last summer on the phone.

[killramos]

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It took me two hours and fifty eight minutes to cancel a policy with TD last summer on the phone.

In the fall I gave up 4 times after 3 hours on hold over a 2 week period.

[ThePenIsMightier]

Yeah, TD has gotten exactly that bad.
I've accidentally left the insurance on a summer car all this fucking winter (and last) because I find excuses to not call them and take so long to do so simple.
I'm rewarding them for their incompetence!! Fail!!

Their other fail is if you need to call them about an insured thing in another province, you get to be on hold twice! Why? Because their system decides who you talk to based on your phone number. So then you get through to Mohammed and to tell him "Yo, I needs mo insurance on my Lambo in la Belle Province - lemme text you a 'gram pic of me drinking expensive alcohol." And then Mohammed (who speaks 50% of 3 languages and is WfH in his shitty apartment with shitty reception on a Motorola Startac in New Brunswick, which is attached to Quebec) says some muffled, unintelligible bullshit but you can comprehend the words "Alberta, transfer" and boom - you're back on hold for another fifteen.

I should've been waiting on hold while I wrote this rant...
But it's kind of warming up...

[AndyL]

If only we had a universal computer network, accessible to all manner of devices and you could press a button and request a callback or change.

Hours on hold tying up phone lines makes much more sense.

[killramos]

TDMM has the ability to make changes via the website. They just openly acknowledge that they ignore them lol