Telus Internet 25: my UL speed is only 3

[Seks]

I had the old Internet 6. Finally got around to having Telus come by 2 days ago to switch my subscription to Internet 25. Zyxel modem taken out. Actiontec is the new one.

Wifi
Ping 7
DL 19.13
UL 2.95

Ethernet
Ping 7
DL 26.51
UL 2.95

The above speedtest.net were done at 530am using my laptop. As you can see, I'm only getting 60% of the advertised UL speed. Is it reasonable for me to raise that concern with Telus? I'm sure they're going to say it's not important

[Tik-Tok]

It's the exact speed as advertised. "Up to 5Mbps".

[speedog]

TELUS says up to 5Mbps upload speed - it would seem you're within the range of that statement.

[pheoxs]

Better to call Telus and see, you should be able to get your rated upload speed at off peak hours contrary to what the two people above are saying.

I actually get about 25% above my rated upload speed (12.5 tested, 10 rated)

[speedog]

Originally posted by pheoxs
Better to call Telus and see, you should be able to get your rated upload speed at off peak hours contrary to what the two people above are saying.

I actually get about 25% above my rated upload speed (12.5 tested, 10 rated)

Should? Nothing contrary - his speeds are within what TELUS states he could get. At the same time, one usually gets more then that stated maximums or at least that's what I experienced on TELUS Internet 25 (DSL) and Internet 50 (optical) - that's not to say though that TELUS will actually do anything for the OP.

[eblend]

Oh, you must be on RFD, I replied to you on there. If it's DSL it's more or let normal. I get higher then advertised myself on fiber.

[Seks]

So 50 is fibre?

What if I change it to 50 and then couple months down the road, switch it back to 25? Will it stay fibre?

On a side note, I connected my old Linksys e3200 router to the Actiontec. Have my laptop connected wifi to the Linksys. Getting 26.xx for DL but the same 2.9x for UL.

Not sure why the DL is significantly better on the Linksys???

[benyl]

50 is not necessarily fibre.

Depends on where you live.

15 can be fibre in the new areas.

50 can be 2 ADSL lines bonded together. There are a bunch of variations.

I think they can even do 100 with 2 bonded lines.

[spike98]

Before telus enforcing the caps, i would have left it. Now since they insist on charging overages for going over, i would expect compensation for being under advertised speeds...regardless of the fine print. Its a pipe dream i know, but i wouldn't mind spending a few minutes every other day calling in to complain.

[firebane]

You know people want to bitch about overage charges.. Well guess what... Upgrade your plan.

Its like bitching about your truck using $100 a day in fuel but your the one CHOOSING to drive that truck. You could drive a car.

[Seks]

My setup again: Linksys E3200 router ---> Actiontec ---> Telus

Actiontec

12ms
16.35DL
4.93UL

Linksys

32ms
26.85DL
4.88UL

Telus must have changed a setting recently.

I'm still not sure why the DL when connected to the Actiontec is whacked.

[adam c]

As a Telus customer myself, if you notice your internet connection reset around 1am it's Telus' servers automatically checking your connection and finding the best circuit for you, wait a week and see what your speeds are

I went through this when I moved to my new house and they put in a DSL service after having fibre at my old house

And for those who say off peak hours, this isn't Shaw, Telus gives you a dedicated connection not some shared garbage

[pheoxs]

Originally posted by adam c
As a Telus customer myself, if you notice your internet connection reset around 1am it's Telus' servers automatically checking your connection and finding the best circuit for you, wait a week and see what your speeds are

I went through this when I moved to my new house and they put in a DSL service after having fibre at my old house

And for those who say off peak hours, this isn't Shaw, Telus gives you a dedicated connection not some shared garbage

It may be a dedicated line from your house to your neighborhood node but it is a common fibre line from there. If your node cannot sustain the amount of internet traffic for that area, your speeds will suffer during peak hours. Hence telling him to check at lower traffic hours to see if it isn't just his neighborhood is over saturated.

[eblend]

As others have said, 50mbps doesn't have to be fiber. In some communities, like Silverado, they only have Fiber (at least to my parents place) and my parents are on 25mbps, but can easily go back to 15mbps if they wanted to.

If you can't get fiber to your home, then you are stuck with DSL, which isn't a bad thing by any means, just limits your max speed to 50mbps on bonded connection, and 25mbps on a single connection.

The difference in speed between the devices is probably just configuration. You can go around and play with settings on the actiontech, if you don't have any b or g wireless devices you can switch the configure it to exclude b as a compatible protocol and it should speed things up a bit.

You want WPA2-personal with AES for encryption type, and try to disable WMM, I did on mine and it improved speeds a lot. I have a hacked firmware on my actiontech so not sure how many of these things you can actually change on your router.

[adam c]

Originally posted by eblend
As others have said, 50mbps doesn't have to be fiber. In some communities, like Silverado, they only have Fiber (at least to my parents place) and my parents are on 25mbps, but can easily go back to 15mbps if they wanted to.

If you can't get fiber to your home, then you are stuck with DSL, which isn't a bad thing by any means, just limits your max speed to 50mbps on bonded connection, and 25mbps on a single connection.

The difference in speed between the devices is probably just configuration. You can go around and play with settings on the actiontech, if you don't have any b or g wireless devices you can switch the configure it to exclude b as a compatible protocol and it should speed things up a bit.

You want WPA2-personal with AES for encryption type, and try to disable WMM, I did on mine and it improved speeds a lot. I have a hacked firmware on my actiontech so not sure how many of these things you can actually change on your router.

Or he can just setup the DMZ and use his own router

Originally posted by pheoxs


It may be a dedicated line from your house to your neighborhood node but it is a common fibre line from there. If your node cannot sustain the amount of internet traffic for that area, your speeds will suffer during peak hours. Hence telling him to check at lower traffic hours to see if it isn't just his neighborhood is over saturated.

True as that may be, Telus is far ahead of Shaw in that regard, I've always been at 98%-100% of my purchased speed on Telus no matter what time of day I use it, when I was on Shaw it would range from 30% - 75% of my purchased speed, never anything more

[eblend]

Originally posted by adam c


Or he can just setup the DMZ and use his own router

He could, but by the sounds of it he wants to use Telus router.

I use the DMZ route myself with my checkpoint firewall, going to mess around with it and see if I can dump the actiontech all together and just go directly off the fiber modem..HPNA is the only thing holding me back as most of my TVs connect through that. Plan is to try to use one of these suckers that Telus left for me when I first got Optik


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[Tik-Tok]

Originally posted by adam c

True as that may be, Telus is far ahead of Shaw in that regard, I've always been at 98%-100% of my purchased speed on Telus no matter what time of day I use it, when I was on Shaw it would range from 30% - 75% of my purchased speed, never anything more

All depends on your area.

I'm on Shaw BB50

[pheoxs]

Originally posted by eblend



He could, but by the sounds of it he wants to use Telus router.

I use the DMZ route myself with my checkpoint firewall, going to mess around with it and see if I can dump the actiontech all together and just go directly off the fiber modem..HPNA is the only thing holding me back as most of my TVs connect through that. Plan is to try to use one of these suckers that Telus left for me when I first got Optik


» Click image for larger version

Why do you guys have to go the DMZ route? I'm not using the actiontec at all. It's not even plugged in. It goes straight from the modem to my own router. (This is with fibre, does DSL feed straight into the actiontec?)

Edit: I don't have Telus TV I guess, I forgot they feed off the router.

[benyl]

I go direct to the fibre modem.

[DeleriousZ]

Originally posted by Tik-Tok


All depends on your area.

I'm on Shaw BB50

I was getting similar speeds to that when i was on shaw bb50 in the renfrew area. When I moved out to applewood and went on bb100, speeds were slower than the previous bb50 pretty consistently.