House got robbed.. What to do?

[The_Penguin]

I asked someone I know at a reputable builder. They said, either the homeowner is there when the trade comes to do the work, or the site supervisor has a key, lets them in and is present while the work gets done..
She was amazed that a builder would arrange for a trade to have access via a garage door code.

[gwill]

There are 100 different scenarios where I could see the site supervisor not being in the house. If it's a long repair and he has 10-20 other houses to manage he can't be expected to stay in the house the entire time.
If a home owner leaves a key for the repair with the site supervisor that wouldn't prevent the repair guys from coming back to rob the house afterwards.

Ultimately it is the builders responsibility in a mess like this....

[gwill]

Where's the update on this. How did the builder respond to the issue?

[Shaolin]

Asked her for an update yesterday.

Mom says she has been in touch with the homebuilder, but the manager says they haven't caught the person so she can't be compensated for it just yet.

She also contacted Lea Williams-Doherty and am awaiting for her response.

Anything else she should be doing?

[Kloubek]

Still bullshit. Their compensation should not be reliant on catching the person. The deed is done, and responsibility should be theirs regardless.

[gwill]

I agree. Why would them addressing the issue have any contingencies at all. I'd give the builder an ultimatum on addressing it before naming and shaming them.