iPhone X will not connect to cell network.

[16hypen3sp]

Was working fine until about 10 hours ago. Suddenly lost internet connectivity. And then I couldn't text. Then I couldn't call. The little service bars started bouncing searching for a signal. I left it alone for a bit but came back to the same thing. Did the usual airplane mode on - off toggle. No luck. Power down and back on. No luck.

Did some google searches on the subject. Performed hard reset. No luck. Removed and reinstalled SIM card. No luck. Did the network settings reset. No luck.

I asked others who are on the same carrier as me and they have no problems. I'm running iOS 11.1.2. My account with my carrier is in good standing.

Does someone know what else I can do? Thanks.

[jltabot]

Get a new SIM card, update carrier settings, and ask your carrier to reprovision.

Then Apple store if that doesn’t work.

[NathanRed]

did you buy the phone new or did you buy it from a 3rd party? I had this same issue when I bought a new S8 off kijiji, checked the blacklist and it was fine but the seller reported it stolen days later. Probably wouldnt hurt to check https://www.devicecheck.ca/check-status-device-canada/ hopefully this is just a minor issue and apple can help sort you out.

[16hypen3sp]

I bought this phone brand new in November. My options to get this fixed are extremely limited as I’m stuck up north working for the next little while. Really, really shitty time for this to happen.

I just got off a live chat with Rogers Tech support. They think my phone has suddenly stopped reading my SIM card as there is no ICCID number within the About page in my settings.

It’s so fucked up. It literally stopped working in my hands. I was literally typing a text to my girlfriend over iMessage and when I tried to send it, it said no internet connection.

I have also tried to update my iOS. I downloaded it over wifi in my camp room but it won’t verify and install because “there’s no connection to the internet.” Like wtf? I’m connected to wifi.

[Seth1968]

EDIT: NV, you already tried reseating.

[firebane]

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I bought this phone brand new in November. My options to get this fixed are extremely limited as I’m stuck up north working for the next little while. Really, really shitty time for this to happen.

I just got off a live chat with Rogers Tech support. They think my phone has suddenly stopped reading my SIM card as there is no ICCID number within the About page in my settings.

It’s so fucked up. It literally stopped working in my hands. I was literally typing a text to my girlfriend over iMessage and when I tried to send it, it said no internet connection.

I have also tried to update my iOS. I downloaded it over wifi in my camp room but it won’t verify and install because “there’s no connection to the internet.” Like wtf? I’m connected to wifi.

Tried doing a factory reset?

[Mitsu3000gt]

Exact same problem with one of our iPhone 8's. The only remedy (if your problem is indeed the same) is a FULL factory data reset, which is incredibly annoying. Apple won't replace it yet, so Apple Care was a complete waste of money. This is only a temporary remedy, it will keep happening.

Tried everything else - hard reset, resetting carrier settings, different sim cards, new SIM, contacting the carrier - you name it we tried it.

If you do a complete reset, make damn sure you back up to the cloud and not manually to your computer before the restore - iTunes corrupted our first back up file and had it not been for Google Photos being installed on the phone, would have lost 3 weeks of Europe photos. Of course, you need to pay extra for cloud storage big enough to back up most people's phones...

[roopi]

Are you able to get a new sim card wherever you are?

[shakalaka]

Wouldn't hurt to try another SIM from the same carrier to see if it still does it?

[Mitsu3000gt]

Sounds like the exact same problem we had, and a new SIM didn't fix it, nor did swapping the SIM to another existing/activated SIM from the same carrier. Hopefully the OP's issue is less of a hassle.

The issue started pretty early, and the last 3-4 iOS updates haven't fixed anything.

iPhone SIM worked in 2 other phones on the same network, so it was definitely a problem with the iPhone.

[killramos]

If you pop the sim into someone else’s phone does it work?

[revelations]

It definitely sounds like a phone issue - and - not trying to beat a dead horse but this is why I don't recommend purchasing anything that has recently been released.
You are just a beta-tester for the companies.

When I worked in the field as an operator/technical support (aerial LIDAR), the last thing I wanted in Northern SK was any newly released piece of technology in the helicopter. Give me something proven. Our hard drives were always about a generation behind for eg.

Far too many examples of this exact situation.

[G-ZUS]

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did you buy the phone new or did you buy it from a 3rd party? I had this same issue when I bought a new S8 off kijiji, checked the blacklist and it was fine but the seller reported it stolen days later. Probably wouldnt hurt to check https://www.devicecheck.ca/check-status-device-canada/ hopefully this is just a minor issue and apple can help sort you out.

what a pos seller, what did you end up doing with the phone?

[16hypen3sp]

Ok. I did a full factory reset. Holy shit is this problematic.

I now have service bars and I can text people. I have not yet tried to set up my Apple ID yet. I can not make outgoing calls nor can people call me. My gf is texting me. (Text. Not iMessage) She says she is getting ‘number not in service’ message when she tries calling. I now also have the ICCID number on my about page in the settings.

Not sure if I should do a carrier reset or what....

[16hypen3sp]

Also, the texts that I do send to her are very slow to send.

[Mitsu3000gt]

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Ok. I did a full factory reset. Holy shit is this problematic.

I now have service bars and I can text people. I have not yet tried to set up my Apple ID yet. I can not make outgoing calls nor can people call me. My gf is texting me. (Text. Not iMessage) She says she is getting ‘number not in service’ message when she tries calling. I now also have the ICCID number on my about page in the settings.

Not sure if I should do a carrier reset or what....

Your problem sounds worse than ours then - in my case the full factory reset would completely restore the phone's operation, it's just a major hassle and (so far) is not a permanent fix. I am fairly sure we need a full phone replacement, which so far has been denied, rendering ~$150 apple care completely useless. I have always owned multiple brands, but then again I always laugh when people say they buy Apple products because they "just work"

[16hypen3sp]

This fucking phone is all over the map. It has said it has service bars since my most recent post, but I still get prompted about not being connected to the internet every so often. I can now make outgoing phone calls tho. The internet service seems very flaky.

EDIT: I also could not install my most recent back up on this phone during the set up process after I did the full factory reset. They had to send me the stupid verification number (6 digits I think) to sign into my Apple ID. First it said it was going to send it to my other iDevices, which doesn't help me at all. So I bypassed that and asked for it via text message. Nothing came. So I asked for it via phone call but my phone wasn't accepting phone calls at the time. So I bypassed all of it and went the 'set up as new iPhone' just to get to the home screen. I got there and then three texts show up immediately with verification codes. This allowed me to get into my apple ID but I can't install a back up without wiping the fucking phone again and starting the set up process all over. How the hell do I get the verification during the setup process? I also had an issue with this when I bought this phone. I think I had to use iTunes to get it to work.

[KrisYYC]

I had a similar problem about a week ago with my Android phones. It was a rogers network issue. I could send/receive texts but I had no data and no voice. I thought I had a faulty SIM card so I went to the Rogers store and they said they've been having network issues and many other people have come in with the same issue.

A few hours later the problems stopped and everything has been working normally since then.

[16hypen3sp]

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I had a similar problem about a week ago with my Android phones. It was a rogers network issue. I could send/receive texts but I had no data and no voice. I thought I had a faulty SIM card so I went to the Rogers store and they said they've been having network issues and many other people have come in with the same issue.

A few hours later the problems stopped and everything has been working normally since then.

Can SIM cards just kick the bucket like that? I have never had a problem with any SIM card before. Don't really know that much about them really.

[KrisYYC]

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Can SIM cards just kick the bucket like that? I have never had a problem with any SIM card before. Don't really know that much about them really.

They can if you swap phones a lot like I do. I assumed it was just wear and tear on my SIM but turned out to be a Rogers network thing.