Originally posted by Kloubek
I think that you might be reading too much into your own responsibility in regards to her signing. Fact is, it was sold by them and delivered by their preferred carrier. (Likely themselves). Thus, they are responsible for any damage.
I work in the furniture industry all be it on the contract/commercial side of things. The supplier is responsibly right off till the customer signs off on it. Not there fault she was too lazy to do a proper inspection. Damage happens. Most likely it happened directly from the manufacturer. That is where most damage occurs.
e manager. They should have a technician that can fill in the scratches. In all likelihood if it is from the Brick it is a split grain or bottom grain leather which means it is already full of fillers so not a big deal.
That said...this is the Brick and they are known for being uncooperative c*unts.
"if you disagree with my views are cannot adequately my criticism then ignore my posts." - Nusc