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Thread: Not receiving certain texts

  1. #1
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    Default Not receiving certain texts

    I have an unusual issue and I was wondering if anyone knows a workaround. My GF is a nurse and when there are shifts to pick up, a text blast from the hospital goes out to anyone subscribed so they can call in and pick up the shift. Since switching from Telus to Fido, she no longer receives those texts. Her phone number is the same. Fido doesn't know why and we have tried making the number a contact, etc. They are getting blocked, presumably by Fido. She has an iPhone 8 if that matters. Anyone have any other ideas we can try? TIA

  2. #2
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    I know when you sign up on a list like that they generally ask what provider you're on... maybe has to do with the way that these messages are being blasted from the hospital side. Ask them?

  3. #3
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    she's always been an iphone user?

    what sms service are they using and is she the only Fido user (highly doubt it)

  4. #4
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    The description I got from her wasn't too detailed, but I think she got it sorted out. She had to re-sign up and it looks like it is in fact provider specific, so she's getting the same texts but from a different number now. Thanks!

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