I got some major service done at my favourite dealership today and was told it would be $650 for the service. Great. When I went to pay the bill, they told me they couldn't do the wheel alignment due to their equipment failing so they dropped the price accordingly and gave me the invoice. At the very end of the invoice is "Customer pay env/disposal fee for repair order." for $49.92. I complained about the fee on top of what I was told for the service and I was told it was for shop supplies, regardless that it's listed on my invoice as a disposal fee.
I was also told they're required by law to charge shop supplies on all jobs and that, according to a sign on the wall, it's 16% of all labour charges. Is it actually required by law? I tried finding it online, including the AMVIC site but couldn't find it.
The work done was:
- service 3: $377
- cabin filter: $25.5
- engine filter: $31.88
- brake cleaning: $10.95
- cleaner: $25.37
- HE enviro fee: $0
- EV enviro levy: $0
- synthetic oil: $54.4
- EV enviro levy: $0.4
- replace spark plugs: $204.45
- VI-400 inspection: $0
- passenger wiper blade: $16
- driver wiper blade: $20
- wash: $0
- env/disposal fee for repair order: $49.92
I don't see $50 worth of shop supplies here. I also paid the environment fee 5 times.