Stay Away from Jiffy Lube

[dj_rice]

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It's a slow day at work today so I did some CSI into what kind of person the OP is. If you look at Jiffy Lube's google reviews, you can easily find the OP's review and also the 50 something other places that he's reviewed previously. Out of the 50 something reviews, roughly half of them are 1-2 stars. Bunch of random places including mechanic shops, restaurants, hotels, etc. I feel like the OP is the "difficult" customer who is impossible to please no matter what type of business he is dealing with.

I like the reviews from Mexico and the Tim Hortons one. Reminds me of Kritafo

[NissanFanBoy]

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I like the reviews from Mexico and the Tim Hortons one. Reminds me of Kritafo

Holy crap, this guy complains more than my wife lol... either that or he has been through quite a rough life as a patron at pretty much every place he's ever been including Mexico and India.

[Team_Mclaren]

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Even if there was one rusted bolt, you'd think the shop could swing the $5 or whatever to replace it given that they massively inconvenienced the customer...

The bigger problem seems to be the education given to their 'techs'.

wtf, how much does a shop make on an oil change? and you expect them to be out of money and pay for other random shit on the car that "could be" originally damanged?

[redblack]

Shops like these should really start taking photos prior to doing the work. Most dealerships do that nowadays from what I’ve seen to prevent owners claiming damage after the service is done. Big lolz at the OP’s previous reviews, he seems like a customer that needs extra care and attention.

[JordanLotoski]

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If I owned multiple retail businesses customers would NOT get the type of personal service that Kent gives to every issue that customers have. You’d be talking to a minion, like you get if you called into any large company

I really don’t see how you can have a customer service issue with that sort of attention. It’s stampede and he was replying to you at 10pm!

Agreed, well said, +1 for Kent @ Creekside Jiffy lube

[Maxx Mazda]

REad some of his other reviews. Tim Hortons? Really?

[Buster]

ya, hard to take the OP seriously.

But if you own a Jiffy Lube (or multiple), I think that dealing with the riff raff is sort of the byproduct of the business model, no?

[bjstare]

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This thread is great. This could have been solved so simply by jiffy lube employees not cutting corners (or making mistakes, w/e), then lying about it. The least the tech could have done is admitted to not having proper bolts and using zip-ties while waiting for the right hardware or something.


Just be glad it was only a splash guard and not something more that actually caused engine damage or something (not saying it's ok, just saying it could suck more). I'd never bring a car worth more than 3k to a jiffy lube.

I'd like to retract the first part of my statement. Seems like OP has too much time on his hands and too much piss in his cornflakes.

I'd still never take anything worth more than 3k to a jiffy lube though.

[soupey]

^i agree with you on not taking anything worth a lot into an express lube place....prior to this i got all my work done at either audi or concept-1, i started going to jiffy after reading the other positive thread about it on here. it was close to home and I had a few good experiences before this bad experience. after talking to kent the first time around I was really hoping it would all get resolved after he said he would order everything up again.

I'm not sure how my previous reviews entirely unrelated to this really matter in relation to this thread. Sure, I can be a difficult/picky customer in the past, it doesn't change what happened in this case.

Ultimately, this was my experience with them, for me the facts are:

1) I went there, splash shield was not put back on appropriately, 5 screws were left out of one side that was held up with tabs in the bumper.
2) because of this, it eventually dislodged, fell out, and was too damaged to keep driving. I removed it and immediately contacted the shop.
3) owner attempted to fix the mistake, parts were ordered, lost screws were not. I delayed writing anything online until getting this all resolved, figured I could reply to the other thread when things were done to say thanks to them for fixing it.
4) replacement part was installed , I was told that all of the bolts were replaced except for 1
5) I go home and figure out that I was lied to , therefore making it two times that Jiffy did not get the shield put back on properly.
6) After bringing it up with the owner immediately after finding out (I admit, late at night), the owner jumped to concluding that my car was missing screws/rusted/broken prior to getting there and refused to fix "broken parts". That was when I started this thread.

Anyways, that's all there is to this. I'm not trying to get anything out of this, I already ordered more screws and clips to replace whatever's missing. Just the whole inconvenience of the situation that I was annoyed about. The whole purpose of the thread was to highlight what I had to go through when trying to get a simple oil change here.

If after reading all of this you feel comfortable going to jiffy and supporting the business, good for you. Considering it was recommended on this car enthusiast forum, I'm sure there are a lot of people who still value their property enough to not want shortcuts and quick hacks to be taken with their cars.

[Lex350]

If anything this thread makes me want to support Jiffy Creekside even more than before. F'ing entitled people drive me up the wall.

[gretz]

I would absolutely support jiffy lube... you keep adding little things that you are guessing / assuming to your story > makes you out to seem like a close minded pain in the ass to deal with and the furthest thing from a car enthusiast.

This is what really happened:
Ramen takes his car for oil change
Ramen pulls his Audi too close to the curb as his bumper damage tells the tale
Ramen backs up and brakes the sheared off bolt / pulls the rest through
Ramen takes the other 4 out
Ramen figures he can swindle one for free based on his record of being a shitty customer
Ramen uses his past history of entitlement to work the system
Ramen takes advantage of jiffy lube and stretches the story even further for unknown reason

Soups, thankyou for further solidifying that jiffy lube goes above and beyond for their customers, even if they have the “can I speak to your manager” haircut and a sob, too well thought out ever changing and evolving hypothesis

[Sugarphreak]

...

[Mista Bob]

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I would absolutely support jiffy lube... you keep adding little things that you are guessing / assuming to your story > makes you out to seem like a close minded pain in the ass to deal with and the furthest thing from a car enthusiast.

This is what really happened:
Ramen takes his car for oil change
Ramen pulls his Audi too close to the curb as his bumper damage tells the tale
Ramen backs up and brakes the sheared off bolt / pulls the rest through
Ramen takes the other 4 out
Ramen figures he can swindle one for free based on his record of being a shitty customer
Ramen uses his past history of entitlement to work the system
Ramen takes advantage of jiffy lube and stretches the story even further for unknown reason

Soups, thankyou for further solidifying that jiffy lube goes above and beyond for their customers, even if they have the “can I speak to your manager” haircut and a sob, too well thought out ever changing and evolving hypothesis

Wow, what's wrong with some people in here. Whine about OP being unreasonable, then they make up their own over the top conspiracy theories as to why OP is in the wrong. Yeah, OK then....

It's very clear cut how this shop screwed up, and to make things even better they full on lied about fixing the problem. Why not right? 99.9% of people are never going to look under their vehicle.
That beyond discount must have some peoples panties all wet up in here, because there is no way in hell I'd consider, even just for a second, supporting a shop like this.

[Mitsu3000gt]

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wtf, how much does a shop make on an oil change? and you expect them to be out of money and pay for other random shit on the car that "could be" originally damanged?

If they caused me to rip off my entire plastic under shield? Yeah I would expect them to throw in a $5 bolt for the massive inconvenience and unsafe, untrained techs. It's not "random shit", it's a bolt necessary to hold on what they caused to break. It's not like he's going around the car seeing what else needs to be fixed. That would be the bare minimum IMHO. Unless they took photos of his car beforehand they need to assume it wasn't already damaged. The bolt is probably a tiny insignificant fraction of the cost of the plastic piece anyway.

[Skrilla]

May have been more appropriate to state a title such as "Jiffy Lube Review/Concern/Issue etc.." not Stay Away from Jiffy Lube

[gretz]

lol... I too, much like Soupey, made up my own guessing and assumption story... which is also 100% possible.

Like the tabs working themselves loose over the course of 5 days and Soupey not being able to get them to hold at all when it came down.

They didn't lie about fixing it, they replaced all of the missing screws with what i'm assuming is the factory hardware or we would have heard all about it (except for the ziptied area that was broken off and the silver bolt [maybe the threads were stripped out and they had to go up a size?]).

It's very clear cut how close-minded sheeple can be when someone posts a 1-sided story.

I have no idea who Kent is or know anything about this Jiffy lube, looking at OPs record of being a shitty customer / difficult to deal with, I don't think any solution would have made him happy > even if they "didn't lie" and replaced everything perfectly, he would still bitch about how much time he lost lol

[ercchry]

^^the open sesame review pretty much shows there is no winning

[90_Shelby]

As a general inquiry related to this story. I change my own oil and I had the bolts rust and the plastic nuts wear out which held up my shield on a previous car. I eventually ordered new parts and fixed this issue which was caused by regular wear and tear and the bolts were at the point of barely holding on anymore.

If you always get your oil changed at a shop, who should pay to fix these fasteners and who’s responsibility should it be to order and replace them when they’re worn out?

[Rocket1k78]

I had to check out op's google reviews and yeah i gotta agree this guy might be on the hard side to please lol At the end of the day though, this post is not really that out to lunch. He wasnt really asking for free random shit, he just wanted his cover replaced properly and im sure you all would too if you were in his shoes. Without proof theres no way to prove any prior damage so the responsibility is on the shop because they were the last guys to remove it and they did take responsibility. Where the problem comes is how it was repaired, they got him a new cover and instead of ordering new hardware(i think they claimed they did) they used random bolts and a zip tie to secure. I cant speak for the op but if this were me i would be livid too if i found out they used a zip tie to secure one bolt hole, the hole could be be rusted to shit but at least tell me. Op was getting this replaced because the first time they didnt supposedly secure it(they took fault which was good on the shop) so for them to do a half ass repair the second time on a new cover is pretty brutal imo. Zip ties instead of bolts is beyond amateur. I would also be willing to bet if this were just a random lube shop it would be a complete different scenario in here.

[Rocket1k78]

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If you always get your oil changed at a shop, who should pay to fix these fasteners and who’s responsibility should it be to order and replace them when they’re worn out?

Before the lube shop even does any work they should let you know that the bolts holding your cover that they have to remove are scraped/worn/rusted and may not come off or go back on properly. If they do that then the customer is aware and worst case if a bolt wont go in they can use a zip tie for a temp fix but let the customer know. You cant just throw a zip in and not say anything