Thaco. My apologies. Do not take my attacks personally. My imagination and arguments are stretched to extreme Ren and Stimpy styles. I haz strange sense of humour.
But for the sake of discussion and flowing of ideas... lets take your point. I could reverse the question to you. Why does one have the idea that being a small business is a automaticaly self proclaimed assumption that you are poor and hardworking and can do no wrong?
Lets break it down.
There is this thing called
rules and there are three parties. The buyer, the middlman (Amazon) and the seller. If all three follow the rules then things work. It may not work in favour for all (depending on circumstances) but that is basic premise to how commerce function on that particualr business model.
One of the rules is a FULL refund if a item does not arrive. The seller is on the hook for the item to get there.
1. The seller in my case. Refused to follow the rules. The seller cant decide to wake up one day and make up his own rules and decided hell im going to refuse to give a refund because I did not send the item?
2. Lets take your scenario. Lets say the seller did send the item and Canada post lost it. The same rules apply.
If a refund is requested, the seller cannot (without legitimate reason/evidence) refuse a refund as per Amazons Policy.
Yet somehow I am immediately assumed to be a dick for following the rules.. Why..? And yet the seller is a saint, a hardworking business owner because he refused to follow the terms to which they signed up on? I don't understand that logic you present. Feel free to elaborate or anyone else. Im all ears.
Why I do I think the seller was a cunt and why I went fucking cunt arseholemode mode..? When contacted and asked for a refund as per the Amazon terms.. they(seller) then decided to
send the item and REFUSED a refund thinking they can circumvent the rules. Then used that argument for the basis of the exchange of emails to why they are entitled to NOT to give me a refund. This is where it all breaks down. Hence fucking cunt arseholemode came about.
The rules can be bent a bit. Had they just said, TonyTiger, we ballsed up.. would you like a refund or we can send it tracked. I would have likely said. its ok, just send it. No biggi. Thats why I think that seller is a shit business owner. 1. He does not know the rules of his own business and 2. He/She needs to engage with the customer when they balls up. 3. They can't pick and choose the rules on that model. Its not like going to the market where you can pick and choose the fruit and veg to your own liking..? The rules of commerce then dont function.
Im assuming (feel free to correct me) that you have been hard done by Canada post. I get your anger. They are shit. But is that not one of the inherent risks of this particular business model?
If you still unhappy. A bunch of us weirdos on here are going for food tomorrow (see the thread, Im too lazy to link). Your welcome to join (ha you can be the after dinner speaker and give a talk on 'hard working business owners'. HA! joke joke.. English humour)and I'l buy you a beer.