Quantcast
Ford prepaid maintenance not covering scheduled maintenance? - Beyond.ca - Car Forums
Page 1 of 3 1 2 ... LastLast
Results 1 to 20 of 57

Thread: Ford prepaid maintenance not covering scheduled maintenance?

  1. #1
    Join Date
    Mar 2010
    Location
    Calgary
    My Ride
    Ioniq 5
    Posts
    1,792
    Rep Power
    46

    Default Ford prepaid maintenance not covering scheduled maintenance?

    I bought a Fiesta ST in 2014 and one of the packages they had was the ford prepaid maintenance that supposedly covered all my maintenance to 100k as well as some large items like brake pads, clutch, spark plugs.

    https://www.ford.ca/resources/ford/g...Brochure_E.pdf

    Today I took my car in at 90k and it needed a lot of the big services and they claim none of it is covered even though it’s all regularly scheduled maintenance. They’re saying the brake service, transmission service, spark plug change, are all not covered even though their own document says even says plugs are.

    After complaining the service manager offered to cover to plugs and the transmission fluid but I still have to pay for the brake service and something else I can’t remember at the moment.

    Has anyone else dealt with this? Seems bullshit to sell a package that includes all scheduled maintenance and then claim stuff that is in my owners manual isn’t covered

  2. #2
    Join Date
    Jul 2008
    Location
    edmonton
    My Ride
    fairlady tt
    Posts
    38
    Rep Power
    0

    Default

    I had the same package with my Edge. It included the spark plugs, trans service, however i don't recall the brakes being included.

  3. #3
    Join Date
    Mar 2010
    Location
    Calgary
    My Ride
    Ioniq 5
    Posts
    1,792
    Rep Power
    46

    Default

    Quote Originally Posted by P_D View Post
    This quote is hidden because you are ignoring this member. Show Quote
    I had the same package with my Edge. It included the spark plugs, trans service, however i don't recall the brakes being included.
    My confusion comes from this:

    FMPP COVERAGE
    Covers all required scheduled maintenance for Ford vehicles,
    as outlined in your vehicle’s Owner’s Guide
    †.
    Includes coverage of 8 wear items as required, due to normal
    wear or defect:
    • Brake pads and linings • Shock absorbers
    • Brake rotors • Spark plugs • Wiper blades
    • Clutch Disc (manual transmission only)
    • Engine belts, coolant hoses/clamps/hose seals
    • Light bulbs (excludes LED & HID lamps and headlamps
    except when PC Plus! plan is purchased)
    Coverage begins at the time of plan purchase and ends at the
    selected time or distance travelled limitation (whichever occurs
    first); time and distance travelled limitations are calculated
    from zero kilometres and the warranty start date (whichever
    occurs first).
    The first bit, to me, makes it sound like it covers all the required maintenance in my owners manual and when I booked the service it was only for the oil change but when I arrived they said I'm due for a bunch of things and then claimed it wasn't covered.

  4. #4
    Join Date
    Jan 2008
    Location
    Upstairs
    My Ride
    Natural Gas.
    Posts
    13,332
    Rep Power
    100

    Default

    I can't help, but I always assumed that those prepaid packages much be a rip-off somehow, or why would the dealerships push them so hard?
    Quote Originally Posted by killramos View Post
    This quote is hidden because you are ignoring this member. Show Quote
    You realize you are talking to the guy who made his own furniture out of salad bowls right?

  5. #5
    Join Date
    May 2004
    Location
    Calgary
    My Ride
    2005 F350
    Posts
    860
    Rep Power
    20

    Default

    dealerships push pre-paid maintenance because it helps to build a relationship with the customer, and also to get the customer into the habit of bringing their vehicles to the dealership in hopes that it continues even after the warranty period is up. customers can also roll the maintenance costs into their financing if they wanted.

    they may end up making more money from it if the customer does not end up getting all their maintenance (doesn't drive it enough, lots of highway miles so no brakes needed, etc) but that is the gist of the programs.
    "Make Canada a better place, punch a Canuck fan in the face" - Jim Rome

  6. #6
    Join Date
    Oct 2006
    Location
    Parked in Baygirl's garage.
    My Ride
    '21 F150 PowerBoost
    Posts
    4,592
    Rep Power
    29

    Default

    Quote Originally Posted by ExtraSlow View Post
    This quote is hidden because you are ignoring this member. Show Quote
    I can't help, but I always assumed that those prepaid packages much be a rip-off somehow, or why would the dealerships push them so hard?
    +1

    with how cheap rotors and pads are, and how simple they are to swap, I would rather do it myself.

    Now, clutch service...depending on the package price, may be worth it.

    Having said that, if you did indeed purchase that package, and they are claiming you have to pay for the brakes and such, I would be raising hell. It kinda seems like they are saying that to try to get you to pay for it, and negotiating on it to make it seem like they are doing you a favor. I would be demanding they show you where in your package that it does not include them, because what you bought seems to say they do...
    Boosted life tip #329
    Girlfriends cost money
    Turbos cost money
    Both make whining noises
    Make the smart choice.

    Originally posted by Mibz
    Always a fucking awful experience seeing spikers. Extra awful when he laps me.

  7. #7
    Join Date
    Apr 2006
    Location
    Calgary
    My Ride
    RSTi
    Posts
    341
    Rep Power
    18

    Default

    When I bought my Explorer they tried to push this package on me and I definitely remember saying that things like brakes would be covered.

    I declined it right away so never actually read up on it but sounds about right for a greasy dealership to deny it after saying that it was included.

  8. #8
    Join Date
    Jan 2006
    Location
    Calgary
    My Ride
    GR Supra MT, MK8 Golf R
    Posts
    2,703
    Rep Power
    29

    Default

    Call Ford Customer Care Canada and open a file right away, sounds like some BS to me.

  9. #9
    Join Date
    Jun 2014
    Location
    Calgary
    Posts
    1,100
    Rep Power
    20

    Default

    I was pushed to buy this to on my 18 f150 and the finance guy 100% said it covered the brakes and plugs
    Quote Originally Posted by Mitsu3000gt View Post
    This quote is hidden because you are ignoring this member. Show Quote
    and I did not have the only say in the matter (most people just want it done ASAP and don't care about quality).
    Quote Originally Posted by Mitsu3000gt View Post
    This quote is hidden because you are ignoring this member. Show Quote
    If anything we made a better decision because we had a consensus and were all on the same page.

  10. #10
    Join Date
    May 2002
    Location
    Chinatown
    My Ride
    NC1
    Posts
    10,841
    Rep Power
    86

    Default

    Sounds mis-leading then. Like getting life time free oil changes but you have to go with the comprehensive service packages
    Originally posted by rage2
    Shit, there's only 49 users here, I doubt we'll even break 100
    I am user #49

  11. #11
    Join Date
    Apr 2008
    Location
    calgary
    My Ride
    CLK 55 / 2g Eclipse / EP3
    Posts
    4,422
    Rep Power
    22

    Default

    Holy fuck, can the dealers be any less honest? Selling you a contracted service and then, reneging on that - even written and signed - contract.

  12. #12
    Join Date
    Jan 2008
    Location
    Upstairs
    My Ride
    Natural Gas.
    Posts
    13,332
    Rep Power
    100

    Default

    I think human traffickers are more trustworthy.
    Quote Originally Posted by killramos View Post
    This quote is hidden because you are ignoring this member. Show Quote
    You realize you are talking to the guy who made his own furniture out of salad bowls right?

  13. #13
    Join Date
    May 2006
    Location
    Only 15min from Aspen!
    My Ride
    Nothing interesting anymore
    Posts
    8,406
    Rep Power
    100

    Default

    Quote Originally Posted by ExtraSlow View Post
    This quote is hidden because you are ignoring this member. Show Quote
    I can't help, but I always assumed that those prepaid packages much be a rip-off somehow, or why would the dealerships push them so hard?
    They like to have people come in to get their service done as much as possible, so that they're sitting around the showroom checking out the new vehicles while they wait for their shuttle ride.

    Everything a dealership does, is all about getting you into the showroom, with salesman circling you like sharks.

  14. #14
    Join Date
    Jun 2003
    Location
    Alaska
    My Ride
    Model S
    Posts
    2,034
    Rep Power
    26

    Default

    Yeah, never buy those

  15. #15
    Join Date
    Mar 2010
    Location
    Calgary
    My Ride
    Ioniq 5
    Posts
    1,792
    Rep Power
    46

    Default

    Quote Originally Posted by 94boosted View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Call Ford Customer Care Canada and open a file right away, sounds like some BS to me.
    I did as soon as I got home, but the lady couldn't get a hold of the service manager while I was on hold so she said she'll call me back tomorrow by the end of the day. That doesn't help me at all because I guarantee if I have to pay for it when I pick up my car I'm never seeing a dime back.

    She also said something weird on the phone. She basically said that if customer care and the dealership disagree that the dealership service manger has the final say. So basically they can just decide not to honor the package and there's nothing Ford Canada will do.

  16. #16
    Join Date
    May 2006
    Location
    Only 15min from Aspen!
    My Ride
    Nothing interesting anymore
    Posts
    8,406
    Rep Power
    100

    Default

    Quote Originally Posted by pheoxs View Post
    This quote is hidden because you are ignoring this member. Show Quote
    I did as soon as I got home, but the lady couldn't get a hold of the service manager while I was on hold so she said she'll call me back tomorrow by the end of the day. That doesn't help me at all because I guarantee if I have to pay for it when I pick up my car I'm never seeing a dime back.

    She also said something weird on the phone. She basically said that if customer care and the dealership disagree that the dealership service manger has the final say. So basically they can just decide not to honor the package and there's nothing Ford Canada will do.
    Then you take them to court, since you have a signed document.

  17. #17
    Join Date
    Jan 2006
    Location
    Calgary
    My Ride
    GR Supra MT, MK8 Golf R
    Posts
    2,703
    Rep Power
    29

    Default

    Quote Originally Posted by pheoxs View Post
    This quote is hidden because you are ignoring this member. Show Quote
    I did as soon as I got home, but the lady couldn't get a hold of the service manager while I was on hold so she said she'll call me back tomorrow by the end of the day.
    This back & forth BS can sadly take weeks, I know from personal experience with GM.

    Quote Originally Posted by pheoxs View Post
    This quote is hidden because you are ignoring this member. Show Quote
    That doesn't help me at all because I guarantee if I have to pay for it when I pick up my car I'm never seeing a dime back.
    I've successfully had money refunded from a dealer a couple weeks after paying for service that I shouldn't have been charged for.

    Quote Originally Posted by pheoxs View Post
    This quote is hidden because you are ignoring this member. Show Quote
    She also said something weird on the phone. She basically said that if customer care and the dealership disagree that the dealership service manger has the final say. So basically they can just decide not to honor the package and there's nothing Ford Canada will do.
    That is indeed weird.

    Quote Originally Posted by Tik-Tok View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Then you take them to court, since you have a signed document.
    I've had some success with a simple negative review on Google Reviews or Dealer Rater, some dealerships care more than others about negative reviews.

  18. #18
    Join Date
    Sep 2006
    Location
    Secret City, Alberta
    My Ride
    2018 Civic Si coupe
    Posts
    656
    Rep Power
    36

    Default

    Just when I thought dealerships couldn't get greasier, that's f'n brutal.What's next, buying a car and then they don't let you have the car?

  19. #19
    Join Date
    Jul 2005
    Location
    Calgary
    Posts
    330
    Rep Power
    20

    Default

    I've never tried it myself but I've heard Twitter is a good way to get their attention. Anything that will gain bad publicity for them is sure to get some sort of swift response

  20. #20
    Join Date
    May 2002
    Location
    Chinatown
    My Ride
    NC1
    Posts
    10,841
    Rep Power
    86

    Default

    Quote Originally Posted by Swank View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Just when I thought dealerships couldn't get greasier, that's f'n brutal.What's next, buying a car and then they don't let you have the car?
    Brutal. Although the Beyond Ballers who have bought the MB one vouch for it.
    Originally posted by rage2
    Shit, there's only 49 users here, I doubt we'll even break 100
    I am user #49

Page 1 of 3 1 2 ... LastLast

Similar Threads

  1. FS: 2015 Cadillac ATS 2.0T AWD Auto - All scheduled maintenance included

    By Ukyo8 in forum Cars, Trucks, Motorbikes, and Trailers
    Replies: 5
    Latest Threads: 10-26-2017, 06:42 PM
  2. People not covering their fucking mouths (public places)

    By TomcoPDR in forum Sports, Health & Fitness
    Replies: 27
    Latest Threads: 12-30-2015, 07:51 PM
  3. Scheduled maintenance

    By Joe_Lee in forum Mechanical
    Replies: 3
    Latest Threads: 03-12-2012, 12:58 AM
  4. Replies: 9
    Latest Threads: 12-18-2007, 05:28 PM
  5. MWD Positions with Scheduled Rotation!!

    By broken_legs in forum Careers
    Replies: 15
    Latest Threads: 05-15-2006, 03:17 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •