Contact support for google play music?

[ExtraSlow]

So, I've had some issues using my google play music subscription with my google home speaker. The google home support people have a live chat option, and we've determined that my issue isn't with my google home device, but with my google play music subscription. Ok, that's cool, I'll just contact the google play music support people...... Oh wait, no live chat, and as far as I can tell, no way to contact them at all.

Am I losing my mind? what is happening? Is there any method to contact help/support for the google play music service? Searching the internet for this subject gets me lots of "help" documents, but none of those have addressed my issue, and none say how to contact the support team.

[A790]

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So, I've had some issues using my google play music subscription with my google home speaker. The google home support people have a live chat option, and we've determined that my issue isn't with my google home device, but with my google play music subscription. Ok, that's cool, I'll just contact the google play music support people...... Oh wait, no live chat, and as far as I can tell, no way to contact them at all.

Am I losing my mind? what is happening? Is there any method to contact help/support for the google play music service? Searching the internet for this subject gets me lots of "help" documents, but none of those have addressed my issue, and none say how to contact the support team.

Google is phasing out to YouTube Music, which is objectively shittier in every respect. There's no support. It's Google, what do you expect? They fucking hate you.

[ExtraSlow]

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Google is phasing out to YouTube Music, which is objectively shittier in every respect. There's no support. It's Google, what do you expect? They fucking hate you.

The few yikes before now that I've needed support from Google it's always been great. Although mostly that's been with a business account. I've heard the rumours about YouTube music, but now now you'd think they have some support channel for paid services.

[Thaco]

literally 15 seconds on google

https://support.google.com/googlepla...answer/3122088

at the bottom, contact button

[ExtraSlow]

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literally 15 seconds on google

https://support.google.com/googlepla...answer/3122088

at the bottom, contact button

Like the very bottom? I'm not seeing that.
does it depend on what account/device is looking?

[A790]

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literally 15 seconds on google

https://support.google.com/googlepla...answer/3122088

at the bottom, contact button

boom, headshot.

[Thaco]

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Like the very bottom? I'm not seeing that.
does it depend on what account/device is looking?

shows on PC

[ExtraSlow]

Yeah, that's where I found the button when I wanted help with other issues. but on my PC the button doesn't show there. I have no idea why this is.

[Thaco]

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Yeah, that's where I found the button when I wanted help with other issues. but on my PC the button doesn't show there. I have no idea why this is.

here's the link https://support.google.com/googlepla...h_subscription

gah, nevermind, it just pops up a little window on top of the page, the link doesn't work... are you signed in on the browsser? maybe try incognito mode or a different browser?






Here's the email support link
https://support.google.com/googlepla...=6058724&cft=3

request chat
https://support.google.com/googlepla...=6058750&cft=1

request callback
https://support.google.com/googlepla...761720412&rd=1

[rage2]

Google doesn’t support anything. It’s all an elaborate ruse just to fuck with you.

[A790]

Annnd I stand behind my original statement.

[ExtraSlow]

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........
Here's the email support link
https://support.google.com/googlepla...=6058724&cft=3

request chat
https://support.google.com/googlepla...=6058750&cft=1

request callback
https://support.google.com/googlepla...761720412&rd=1

Thanks @Thaco , that is what I needed. Although hilariously on the chap page:

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Chat support is currently not available.

I have sent in an email. We'll see.

- - - Updated - - -

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Google doesn’t support anything. It’s all an elaborate ruse just to fuck with you.

A lot of support/help seems to work like that. Although like I said, the few times before now I've needed help from google it's been fine.