I think the problem a lot of people are having is the outsized commission in a changing market.
20 or 30 years ago, access to information was wildly different than it is now. It took actual work to do things like dig through comps, access zoning information for the neighbouring properties... Hell, even contracts that needed wet signatures might require the agent to drive across town at 11pm... There was WORK that needed to be done.
Now, with changes in technology, the sheer amount of information, the way we process and share that information and even the proliferation of third party services (measuring companies, floor plan renderers, photographers, etc) - none of which are without expense to the agent - there is clearly a lot less work that the actual agent does. So it's quite understandable that many people feel the cost/benefit ratio doesn't quite align. This is exacerbated by the view that realtors are restricting access to information and services to protect their "racket"... When nearly everything else in the world is becoming more accessible, people don't like that.
Now, a good realtor will go above and beyond parroting data points and comps, and instead parse that information into useful advice for their clients. But I would guess the agent that does that is rare.
I've never done any business with Jordan, but we have had some conversations about development properties and even from those brief interactions, I could tell he was one of the good guys and would be an asset to his clients. I think his participation in this thread is telling.