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    Default Recommend A Managed IP Telephony Solution

    I'm tired of the on premise solution we have now. The interface is terrible, it only runs on Windows, I can't view call logs, I can't figure out how to configure it, it's too confusing. I'm looking at moving to a hosted / managed solution externally, something with a nice interface where I can see all calls, which users are on calls and make changes if necessary.

    We have about 50 users on site here with 3 incoming numbers. One number comes in to a specific extension, another number to another extension and a 800 number which just forwards to one of the others. Each of those numbers will ring a primary before ringing to a backup. All other users only receive transfers from the 2 reception users.

    We already have 10 SIP lines with VoIP.ms and phones for each user, I'd just like to switch over the service. All hardware is Avaya.

    Does anyone have a suggestion which won't be $2000 per month?
    Originally posted by Go4Long
    or else what? you'll turn on the caps lock?
    you do realize this is the internet right? lol
    Originally posted by rob the knob
    mar, you are good guy at heart
    you must realize your limitations
    then you will be happy if you fine place in live
    Originally posted by blitz
    Jesus man, I know you like Transformers, but you need to get out more. No one should get this upset over a movie based on children's toys.

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    Quote Originally Posted by Mar View Post
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    I'm tired of the on premise solution we have now. The interface is terrible, it only runs on Windows, I can't view call logs, I can't figure out how to configure it, it's too confusing. I'm looking at moving to a hosted / managed solution externally, something with a nice interface where I can see all calls, which users are on calls and make changes if necessary.

    We have about 50 users on site here with 3 incoming numbers. One number comes in to a specific extension, another number to another extension and a 800 number which just forwards to one of the others. Each of those numbers will ring a primary before ringing to a backup. All other users only receive transfers from the 2 reception users.

    We already have 10 SIP lines with VoIP.ms and phones for each user, I'd just like to switch over the service. All hardware is Avaya.

    Does anyone have a suggestion which won't be $2000 per month?
    Do you have 2 LAN ports per workstation by chance? Having your own, physically dedicated LAN for the voip is a good first step.

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    Yes, every station has a phone port and a separate data port. We're also migrating most stations over to laptops on Wi-Fi.
    Originally posted by Go4Long
    or else what? you'll turn on the caps lock?
    you do realize this is the internet right? lol
    Originally posted by rob the knob
    mar, you are good guy at heart
    you must realize your limitations
    then you will be happy if you fine place in live
    Originally posted by blitz
    Jesus man, I know you like Transformers, but you need to get out more. No one should get this upset over a movie based on children's toys.

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    This one is popular with some MSP's - https://www.3cx.com/

    Looks like it works with Avaya phones too.

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    This isn't helpful, but whatever. Why the hell does any business require desk phones? Aside from one on the desk of the receptionist, why have desk phones for each worker at all?
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    You realize you are talking to the guy who made his own furniture out of salad bowls right?

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    Quote Originally Posted by ExtraSlow View Post
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    This isn't helpful, but whatever. Why the hell does any business require desk phones? Aside from one on the desk of the receptionist, why have desk phones for each worker at all?
    Virtual phones are actually a huge PITA. If your computer is down then your phone is down. High CPU usage causes lag. If you're not logged into your computer then no phone either.

    You still need to provide headsets, and they're a lot more delicate than a desk phone. And they tend to go missing.

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    Quote Originally Posted by suntan View Post
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    Virtual phones are actually a huge PITA. If your computer is down then your phone is down. High CPU usage causes lag. If you're not logged into your computer then no phone either.

    You still need to provide headsets, and they're a lot more delicate than a desk phone. And they tend to go missing.
    Maybe it's because I've needed a company cellphone for my entire career, that seems easy to implement, and very reliable.
    Quote Originally Posted by killramos View Post
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    You realize you are talking to the guy who made his own furniture out of salad bowls right?

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    CRA's getting picky about company provided cell phones these days (taxable benefit) and the last thing desk-bound employees need is a cell phone. That just invites abuse.

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    Didn't know that about CRA. Wonder when that's going to mess with me. I'ma way from my desk more than I'm at it, so a cellphone is totally necessary. I'd be PISSED if I was getting taxed on it as a benefit.
    Quote Originally Posted by killramos View Post
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    You realize you are talking to the guy who made his own furniture out of salad bowls right?

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    The only thing my desk phone gets used for is people checking to see if I’m at my desk, which could be accomplished by just checking my Skype status.

    I would much rather take calls on my cell phone.

    Unless you are a call center I don’t see the need for a landline at all.
    Originally posted by Thales of Miletus

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    fact.
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    guessing who I might be, psychologizing me with your non existent degree.

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    Quote Originally Posted by revelations View Post
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    Do you have 2 LAN ports per workstation by chance? Having your own, physically dedicated LAN for the voip is a good first step.
    For desk phones, single LAN port is fine as it can put the "PC" port on a separate VLAN from the phone for isolation. Your QOS will be done at the network level, and you'll have more than enough bandwidth on a single gigabit connection to handle AV on a desk phone with no issues.

    Quote Originally Posted by suntan View Post
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    Virtual phones are actually a huge PITA. If your computer is down then your phone is down. High CPU usage causes lag. If you're not logged into your computer then no phone either.

    You still need to provide headsets, and they're a lot more delicate than a desk phone. And they tend to go missing.
    I've had zero problems. Although I do have a desk phone, I'm mostly on my MacBook or Phone's virtual phone. I'm most likely getting rid of my desk phone completely at the new office. Headsets, love my AirPod Pros. The only problems we run into are people with bad internet connections at home, or on poor wifi fringe areas at office. India's not always perfect networks also gives us some grief. Audio quality is at the mercy of your internet connection, as well as the connection to their servers.

    Quote Originally Posted by killramos View Post
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    Unless you are a call center I don’t see the need for a landline at all.
    Audio recording, audio logging, conversation transcriptions, some reasons why we don't run business on cell phone lines.

    To answer Mar's question, we use 8x8, but we haven't been happy with audio quality out of our India office because of inconsistent performance to their servers. It works great in Calgary, even on cell phone. No clue what it costs. We've been on 8x8 for 5 or 6 years I think now. Call my work #, it'll ring everywhere I'm logged in, Desk phone, smartphone app, MacBook app.
    Originally posted by SEANBANERJEE
    I have gone above and beyond what I should rightfully have to do to protect my good name

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    Quote Originally Posted by ExtraSlow View Post
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    This isn't helpful, but whatever. Why the hell does any business require desk phones? Aside from one on the desk of the receptionist, why have desk phones for each worker at all?
    911 is a big reason too, if you're alone and are choking and can't speak your cell call might as well be coming from the other end of the city as far as the PSAP is concerned. I have never known if businesses are legally required to provide phones for staff to call 911 but I think many just want to avoid the hassle of someone dying when a 911 call could have made all the difference.

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    Quote Originally Posted by rage2 View Post
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    I've had zero problems. Although I do have a desk phone, I'm mostly on my MacBook or Phone's virtual phone. I'm most likely getting rid of my desk phone completely at the new office. Headsets, love my AirPod Pros. The only problems we run into are people with bad internet connections at home, or on poor wifi fringe areas at office. India's not always perfect networks also gives us some grief. Audio quality is at the mercy of your internet connection, as well as the connection to their servers.
    So you're going to give all the employees AirPods? Nothing bad can come of that.

    A good headset costs over $200. A desk phone costs $200.

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    Quote Originally Posted by suntan View Post
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    So you're going to give all the employees AirPods? Nothing bad can come of that.

    A good headset costs over $200. A desk phone costs $200.
    That's not what I'm saying. A couple of us on Macs use AirPods for work and it works. You can use whatever headset you find comfortable. Laptop + headset, cellphone + headset, just cell phone, or desk phone. Lots of options to choose from. Deskphones are typically free from the cloud providers.

    I'm glad we're not managing phone systems anymore. We went from an NEC system managed by WBM (slow turnaround time for problems), to an in house managed Cisco setup (poor @Mibz dealing with that) and now to a cloud provider 8x8 who handles any problems on their end relatively quickly. Much easier when it's someone else's problem who has better expertise than we do.
    Originally posted by SEANBANERJEE
    I have gone above and beyond what I should rightfully have to do to protect my good name

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    Quote Originally Posted by rage2 View Post
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    to an in house managed Cisco setup (poor @Mibz dealing with that)
    Whoof, that's not a good time. Was once part of a team that managed an in-house Asterisk SIP system with Aastra hardware and while it did have its quirks, at least it beat dealing with Cisco.

    I was running a pilot program to integrate newer Snom hardware but I left before it got off the ground... a shame as those were nice phones.

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    To be fair @Mibz did a great job at it. Everyone loved those phones.
    Originally posted by SEANBANERJEE
    I have gone above and beyond what I should rightfully have to do to protect my good name

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    Quote Originally Posted by Mar View Post
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    I'm tired of the on premise solution we have now. The interface is terrible, it only runs on Windows, I can't view call logs, I can't figure out how to configure it, it's too confusing. I'm looking at moving to a hosted / managed solution externally, something with a nice interface where I can see all calls, which users are on calls and make changes if necessary.

    We have about 50 users on site here with 3 incoming numbers. One number comes in to a specific extension, another number to another extension and a 800 number which just forwards to one of the others. Each of those numbers will ring a primary before ringing to a backup. All other users only receive transfers from the 2 reception users.

    We already have 10 SIP lines with VoIP.ms and phones for each user, I'd just like to switch over the service. All hardware is Avaya.

    Does anyone have a suggestion which won't be $2000 per month?

    sounds like our old one it was a CT-PBX-618 , large ISA Card with 6 lines and 18 extensions it only ran on Windows 2000 I did setup in 2000 we used it for 10 years than switched a Open source PBX Asterisk

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    You pee telephony?

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    Quote Originally Posted by Sentry View Post
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    You pee telephony?
    Look under there!
    Quote Originally Posted by killramos View Post
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    You realize you are talking to the guy who made his own furniture out of salad bowls right?

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    One of these on every desk, pretty much indestructible but quite limited in tech though...

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    Will fuck off, again.

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