Rogers retentions BS... any insight?
So Im trying to redo our phone contracts. My wifes phone was paid off in march and mine at the end of april. To my surprise we were still charged the full amount in May as if we had balances on on our phones.
I get on the chat with rogers, and they say because we did not reach out to them at the end of the phones' pay off period, we will be charged at the same rate monthly, regardless of the phone being paid off, and there will be no credit. WTF?
Anyone experience this? Weve been with Rogers for 13 years.... this just feels like theft.
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