Rogers retentions BS... any insight?

[JohnK23A1]

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I was 20 year Roger’s customer with a few lines, because of BS I left them for Bell, and as soon as the contract is over in July, switching all my phones to Telus, since I get a work discount. There is truly no value in being loyal to the big 4. You get better deals as a new customer anyway.

Is Telus good so far? I’m looking to switch over to Telus from Rogers.

[Tik-Tok]

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Is Telus good so far? I’m looking to switch over to Telus from Rogers.

I've been on the Telus network for 20 years. I've never had a quality issue. Just pricing (which is why I switched to Pubic Mobile)

[JohnK23A1]

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I've been on the Telus network for 20 years. I've never had a quality issue. Just pricing (which is why I switched to Pubic Mobile)

Thanks for the quick reply. Time to switch over then.

[syscal]

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So Im trying to redo our phone contracts. My wifes phone was paid off in march and mine at the end of april. To my surprise we were still charged the full amount in May as if we had balances on on our phones.

I get on the chat with rogers, and they say because we did not reach out to them at the end of the phones' pay off period, we will be charged at the same rate monthly, regardless of the phone being paid off, and there will be no credit. WTF?

Anyone experience this? Weve been with Rogers for 13 years.... this just feels like theft.

Yea, we learned to work around this after the first time we discovered it a few years ago. You have to set reminders to call them and let them know you don't owe any more money on the Tab. It should be illegal, but then I assume all our bills will be higher to make up for the "lost revenue".

Not a fan of the thought of switching, simply due to the number of phones on the account. They're all crooks, all we can do is choose the devil we know or the devil we don't. I paid out $1800 to leave Telus for Rogers back in the day, and saved that much monthly in the first 6 months of service. I assume I'd be in the same situation or worse due to the price of phones these days and the fact we always put them on the $15/mth tab.

[max_boost]

Big phone companies are like the big banks as long as you are with one of them you are fine. Which ever one gives you the best deals.

[sabad66]

I was on Rogers for about 16 years and recently switched to Telus only because of a deal that Rogers couldn't match. No difference in service in my experience. In fact Rogers was actually pretty good to me with matching deals throughout that entire time until the last one that they just couldn't match.

IMO all the big 3 are the same, just go with whoever has the best deal for your needs and don't overthink it. If you had a bad experience with x carrier and want to switch just out of principle to not give them any of your money then that's totally fair, but don't think that same experience can't/won't happen again on your new carrier.

[cyra1ax]

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Is Telus good so far? I’m looking to switch over to Telus from Rogers.

I found going from Rogers to Telus got me way better coverage, even in downtown.

[revelations]

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I found going from Rogers to Telus got me way better coverage, even in downtown.

A lot of this depends on your phone hardware as well. Some phones dont pickup the signals that penetrate buildings well on some networks, but will on others.

Never assume all phone have the same connectivity options.

[Rocket1k78]

Maybe check your bill and see if theres any notes on the give back option. With Telus they only gave me 2 options for the iphone 11, finance the full amount for 24 months or finance some for 24 months and then give it back. Hopefully there was some miscommunication when you signed because i would be pretty livid if they kept billing me for a phone that was paid for and not giving me a credit after i caught on. Me and my wife were both loyal to rogers for 15 plus years but they couldnt match what telus was willing to offer so we left