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Thread: How to Deal with a Car Manufacturer for defects?

  1. #81
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    How much more time are you going to waste on this issue? Just dump the car and be done with it.

  2. #82
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    Decided to look at all the footage of my dash cam...and surprise surprise....there is no footage from time I dropped it off at the dealership...not even the footage of it driving to the body shop. The footage comes back after the car is ready to be picked up, as it rolls out of the wash bay. It get's parked for pickup, and then when someone finally gets into the car to drive it back to the dealership looks like..the camera cuts out again. The very last thing it sees is being pointed down at my dash. My dashcam comes off a sliding mount which provides power...so my guess is that at this point the dashcam is removed and the capacitor has enough power to record it being pointed down. I ran a recovery software on the SD card unfortunately was not able to recover, but it detected 14 deleted files...with file name date stamps right between me dropping off, and me picking up. The footage comes back when the car is at the dealership as they had to replace the radio as well.


    This is getting more and more sketch by the minute. I mentioned last time that I had dashcam footage of the bodyshop talking shit about me.....and I guess this time they (the dealership just killed the camera all together.

    It's nice that when they put it back...the lens was pointing at the sky, I didn't know until I just looked at latest video. Had I got into an accident I would have had no real proof......fucking idiots.

  3. #83
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    Quote Originally Posted by 2020 View Post
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    How much more time are you going to waste on this issue? Just dump the car and be done with it.
    As long as it takes. I hate these fucking sketchy dealerships and body shops. Why should I dump my car that I spent nearly 40k on, for about half....had it not been for the paint issue I would have drove happily for many years. At this point it's about principal.

  4. #84
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    Have you changed your position on not naming names? Which dealership are you dealing with?

  5. #85
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    Its either Subaru Calgary or Centaur... and given the bodyshop it went to, i'd guess Centaur?

  6. #86
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    Go public or sell the car.

  7. #87
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    Quote Originally Posted by eblend View Post
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    As long as it takes. I hate these fucking sketchy dealerships and body shops. Why should I dump my car that I spent nearly 40k on, for about half....had it not been for the paint issue I would have drove happily for many years. At this point it's about principal.
    ...
    Last edited by 2020; 08-05-2020 at 05:16 PM.

  8. #88
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    Quote Originally Posted by 2020 View Post
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    Giving up the fight already?
    Mind removing that. I don't want my real name plastered all over the internet.

    To be fair car has been on sale for a while on autotrader, before it went into the shop.

    If you read anything at all in this thread you would have known I wanted to sell the car to get out of the issue initially. If I can sell it at my asking price I will move on, if not I will continue to fight them to get it fixed.
    Last edited by eblend; 08-01-2020 at 09:01 AM.

  9. #89
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    TBH - putting your (presumably real) name on Kijiji like that is not a very good idea in the first place.

  10. #90
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    Quote Originally Posted by revelations View Post
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    TBH - putting your (presumably real) name on Kijiji like that is not a very good idea in the first place.
    Yah its changed now. Its weird, it was never the case before, think kijiji changed something not too long ago to expose that. Been a member of kijiji forever and they have been making changes recently, one of which appears to have been this and their terribly flawed rating system. Have to have 7 conversations back and forth to leave a feedback.. And then someone gets mad at you and gives you 1 star... While had many transactions since then that didn't reach the 7 limit which would have all gotten 5 star reviews.

  11. #91
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    Just to chime in here with my experience with subaru dealerships in Calgary.


    I bought my wife a 2020 crosstrek and although no paint issues the customer service is bad. You can tell if you are not mechanically inclined these guys will take you for a ride. In the last year it has had issue starting (shitty battery refused to replace until I made a big deal), control arm went (said no issue and I literally had to grab it to show them how loose it was), exhaust had a vibration sound and they said they couldnt hear it...... brought it to my friend to fix.

    Pretty sad that they dont just fix these issue especially how minor they are. The crosstrek is a great car but I will never buy another subaru again in Calgary just based off customer service.


    Best part is I have a lancer evolution and Bow mitsubishi fixed my drain plug and re-tapped my oil pan for free from someone stripping it way out of warranty.
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  12. #92
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    Quote Originally Posted by scboss View Post
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    Just to chime in here with my experience with subaru dealerships in Calgary.


    I bought my wife a 2020 crosstrek and although no paint issues the customer service is bad. You can tell if you are not mechanically inclined these guys will take you for a ride. In the last year it has had issue starting (shitty battery refused to replace until I made a big deal), control arm went (said no issue and I literally had to grab it to show them how loose it was), exhaust had a vibration sound and they said they couldnt hear it...... brought it to my friend to fix.

    Pretty sad that they dont just fix these issue especially how minor they are. The crosstrek is a great car but I will never buy another subaru again in Calgary just based off customer service.


    Best part is I have a lancer evolution and Bow mitsubishi fixed my drain plug and re-tapped my oil pan for free from someone stripping it way out of warranty.
    Which dealer was this? I am keeping the identity of me dealer out of this until I know the final outcome, but would be curious.

    Surprising amount of issues you had, I haven't had any mechanical issues at all, just the paint, plus all the various recalls. Stereo is another issue but minor in the grand-scheme of things.
    Last edited by eblend; 08-01-2020 at 01:57 PM.

  13. #93
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    I don't see why you are keeping their name out of this. They are clearly not helping your case, and causing you sorts of frustration. I don't see how you could buy another car off of them or another Subaru after this whole ordeal. Name them, shame them and help all the other folks out there looking to buy by telling them to stay the fuck away.

  14. #94
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    There are 2 Subaru dealers in Calgary - based on what I have read here, they both suck.

  15. #95
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    Quote Originally Posted by revelations View Post
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    There are 2 Subaru dealers in Calgary - based on what I have read here, they both suck.
    This. Only dealership that does not suck is Scott Subaru in Red Deer. Never bought a car from them but dealt a few times and they have been awesome. If it helps.. I live in the South.

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