Rock Auto - defective water pump

[spikerS]

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So again, why is their policy crap?

They sold you a kit and the expectation would be that the kit is returned if there's a problem with the kit. Any local mechanic shop where you've supplied the parts won't give you any break on labour if your supplied parts proved to be defective, if that local mechanic was using parts that they supplied than it would be a different situation. Expecting a parts supplier to reimburse you labour for defective parts is laughable, they have absolutely no proof that you or the mechanic shop you used damaged the parts and you expect them to now reimburse you for part of a kit? Wtf?

agreed, OP shouldn't even be asking for the labor back. That's rediculous.

However, this is the first time I have heard them (or anyone) asking for the whole kit back when asking for a replacement of a defective part. Usually what has happened in my experience, is they would crack open a new kit, and upon getting the defective part back, give me the replacement and then ship that kit back to the manufacturer. I guess YMMV...

[jabjab]

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So again, why is their policy crap?

They sold you a kit and the expectation would be that the kit is returned if there's a problem with the kit. Any local mechanic shop where you've supplied the parts won't give you any break on labour if your supplied parts proved to be defective, if that local mechanic was using parts that they supplied than it would be a different situation. Expecting a parts supplier to reimburse you labour for defective parts is laughable, they have absolutely no proof that you or the mechanic shop you used damaged the parts and you expect them to now reimburse you for part of a kit? Wtf?

i'm expecting them to credit the cost of the water pump if sold separately, i realize that any labor would be a pipe dream. I was perplexed for them to ask to take the rest of the timing belt kit off to get a refund and the cost of labor to do that just doesn't make sense.

[Tik-Tok]

I'm not surprised. Gates is a shit brand. I got a full timing belt/pump kit (uninstalled) included when I bought my 4runner, and it's still sitting in my garage because I installed OEM instead.

[jabjab]

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I'm not surprised. Gates is a shit brand. I got a full timing belt/pump kit (uninstalled) included when I bought my 4runner, and it's still sitting in my garage because I installed OEM instead.

yea, the shop ended up using the belt itself and ordered a oem water pump as from what i'm reading, gates is shit particularly in the water pump department.

[Disoblige]

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I'm not surprised. Gates is a shit brand. I got a full timing belt/pump kit (uninstalled) included when I bought my 4runner, and it's still sitting in my garage because I installed OEM instead.

And I thank you for that.

[redblack]

I purchased a gates kit for my Subaru a few years ago. The price was good but when the kit came only some of the parts were decent enough to use. The worse was the crappy Chinese made water pump. Rockauto was good enough to take the kit back and covered the shipping cost. I ended up buying an Asin kit which was much better and only $20 or so bucks more than the gates kit.

I’ll never buy gates branded stuff again.

[jabjab]

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I purchased a gates kit for my Subaru a few years ago. The price was good but when the kit came only some of the parts were decent enough to use. The worse was the crappy Chinese made water pump. Rockauto was good enough to take the kit back and covered the shipping cost. I ended up buying an Asin kit which was much better and only $20 or so bucks more than the gates kit.

I’ll never buy gates branded stuff again.

i'll never buy gates either, all the other kits were out of stock at the time of purchase. Should have been more patient.

[Maxx Mazda]

This thread sure delivers...

[speedog]

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This thread sure delivers...

Any jabjab thread usually does.

[ShermanEF9]

But it was sold as a kit... How often can you take parts from anything and return what you didn't/can't use?

[dj_rice]

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Any jabjab thread usually does.

Pretty much the scat of 2020

[legendboy]

If it is warped and they won't take it back I can probably machine the mounting surface and or fix any issues with the new pump

[gyromonkey]

OP

Later last year in a moment of weakness I bought a BMW X3 with a Six speed, when I bought it it had a slight clunk in the drivetrain, I has my mechanic look at it and we determined it was a centre carrier bearings. I made the deal and dropped it off at his shop. after he tore into it we found out it was the entire rear driveshaft. we looked at local stock and trying to get it rebuilt those costs ended up being 1200ish. I bought a full replacement through Rock auto ($475) and after doing the replacement which was a pain In the ass due to removing all the heat shields and exhaust. The new shaft's carrier bearing was defective. we bought a local replacement ($30) and swapped it in. we submitted a claim and after a few conversations and info Rock auto actually credited up back a few hundred dollars.
Note: my mechanic had to send documentation of his time and cost of the new parts.

I did have to call a few times but they did follow through and send me a refund.