agreed, OP shouldn't even be asking for the labor back. That's rediculous.This quote is hidden because you are ignoring this member. Show Quote
However, this is the first time I have heard them (or anyone) asking for the whole kit back when asking for a replacement of a defective part. Usually what has happened in my experience, is they would crack open a new kit, and upon getting the defective part back, give me the replacement and then ship that kit back to the manufacturer. I guess YMMV...