Originally Posted by
XylathaneGTR
I had a very clear warranty issue which Progressive ruled incorrectly on and dismissed. The claim response should include an escalation process and contact for dispute.
I had to escalate the issue up 3 levels, to the backing insurance company, before they acknowledged the claim was actually valid and took action. Every time, I provided backup which clearly supported this as a valid warranty claim (e.g. even dug into the national building code to flag the relevant clauses).
Stay cool, and stay persistent. These new home warranty companies are all useless and do not exist to serve the Customer and their mission is to pay out as little as possible.
Edit: I also raised the issue with the builder, who dragged their feet on it. Worth discussing with the builder as well, as they may ultimately be accountable to fix.