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Who are we?

Syscal believes that IT is changing the world and that those hoping to make a mark in their industry should leverage efficient and effective IT solutions to optimize operations. We’re a Managed Services IT company that specializes in the SMB and Non-Profit space and we’re looking for a new team member!

The Position - Systems Administrator

Systems Administrator is an intermediate position requiring you to triage technical challenges and to maintain systems. A typical day consists of working from various management applications, monitoring the Connectwise Service Board to review and resolve service tickets, but there will be on-site visits (scheduled or unscheduled) throughout the week.

Our expectations for you

• You'll be faced with an array of challenges, and you'll be expected to understand and resolve them quickly and effectively
• You'll be working with a variety of personalities and environments, so you'll need to be able to clearly communicate with our clients and your team
• You'll be expected to understand both industry Best Practice together with Syscal Best Practice, and implement or adjust them appropriately
• It's a technical IT position, so not all problems will present themselves at the most convenient time. You'll be required to join your team as part of the on-call rotation
• You are aligned with our Core Values and demonstrate them always

The skills you need

• ConnectWise or similar PSA and RMM
• Microsoft products, from end-user to server
• Office 365 and related products
• Exchange knowledge required, Teams/SharePoint a bonus
• Networking infrastructure (firewall, WAP, switches)
• Intermediate level knowledge
• Server and desktop hardware management and deployment
• Diploma or degree
• 5+ years of similar experience

Everything else

You'll be expected to have sufficient knowledge of all the products Syscal offers in order to resolve issues and to make recommendations. We collaborate well as a team and assist each other with gaps in knowledge and experience, but you'll be expected to demonstrate a solid understanding of all the common technologies typically seen in a Small Business environment.

This position also requires a physically fit individual, who has the ability to lift approximately 23 kilograms, but we recommend a team approach when lifting heavy equipment.

This is a full-time position with a salary between $60,000 and $70,000 per year plus benefits.