Anybody work for rogers mobility that can help get an account straightened out?

[Thaco]

Obviously the call centers are useless...

My dad's account had 2 iphones fraudulently ordered on it, they never shipped, it was flagged and locked down because it was suspicious.

but they still charge him for them, he asked for a refund and they provided the refund, but then the next month they charged him again, and added on a late payment fee... and of course all the call center reps only care about getting you off the phone, the fraud department only has a mailbox that doesn't return calls...

Need to find a way to have someone actually take responsibility and straighten this out.

[sabad66]

Try this “share a concern” form:
https://www.rogers.com/consumer/cont...hare-a-concern

It goes to the office of the president and they usually have sharper people in that department. I’ve had a good experience with it in the past.

[Thaco]

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Try this “share a concern” form:
https://www.rogers.com/consumer/cont...hare-a-concern

It goes to the office of the president and they usually have sharper people in that department. I’ve had a good experience with it in the past.

thanks for the suggestion, i passed it on to him