So our friends knit something for my wife, and sent me a smart watch from the States. They shipped it to use via FedEx and it's been sitting in Winnipeg since Dec 20th.
Today my wife got a voicemail from FedEx saying that we need to hire a customs broker, as our package was "randomly" selected by CBSA, so now we need to clear it through customs via a broker, or using the FedEx trader network or something, and we need to justify the value of the contents to the CBSA. I guess it's marked at $100 with a knitted item and a smart watch. It suggests we add things like receipts from eBay to justify it, but it really was just a gift, so I'm not sure how we justify it, since I don't have receipts for something I haven't paid for.
Has anyone hired a custom broker for something like this? I assume most will be cheaper than FedEx's option.